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General discussion

Dell 21" external monitor not synchronized with Dell XPS

by jemtz Jun 24, 2012 5:00AM PDT

I've had my system -- consisting of a Dell XPS laptop running Win 7, 64-bit OS, with 6 gigs RAM, a Dell 21" flat screen external monitor, a Toshiba Dynadock U universal docking station -- working flawlessly for about a year. I had a Dell technician replace the XPS's motherboard a few weeks ago, and my techie replaced the hard drive with a solid state hard drive. After these upgrades I was very pleased because the system was working flawlessly...until I started a job in Photoshop CS5.

I started to see my laptop's wallpaper in Photoshop, where the photo I was editing should have been. The photo appears in the PS Navigator box, but not on the large screen area where it should appear. Also, grabbing either the right side, the corner or the bottom of the photo frame fails to enlarge the photo area. It instead duplicates the frame's edges, but does not increase the image size on the external monitor screen. If I open the clamshell and view PS on the laptop's screen, PS works just fine.

When viewing my MS Outlook 2010 emails and closing them, they take a split second to close, unlike before when they would close immediately. If I have to open another program while PS is open, these other program's screen shots pop up inside the PS screen. And then everything on the external monitor freezes. There is a sync issue between the external monitor's screen images.

Has anyone out there run into a similar problem, and if so, can you offer a possible solution?

Discussion is locked

2 Posts
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Could be many things.
by r. proffitt Forum moderator Jun 24, 2012 5:04AM PDT

Most of the time it's driver issues. Since Dell broke it, call them and have them fix it.

As this is not my machine I won't know the exact drivers to use. You or your support staff will know this.
Bob

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RE: Dell forum: Dell 21" external monitor not synchronized w
by DELL_shomprakash Jul 12, 2012 2:55AM PDT

Dear Jemtz,

I would be happy to assist you with this query. My name is Shomprakash, and I'm a member of the Dell Social Media and Communities Team.

The specifications of the laptop as mentioned here indicates that you machine belongs to the new generation of XPS machines (XPS501X/502X/701X/702X/15Z/14Z/13Z). If this is true, the latest driver for nVidia GT 500M Series Video Cards would be applicable, and you would need that to ensure smooth functionality of the video card.

Kindly note: If your computer was shipped with a 3D-enabled graphics card and screen, your machine will be shipped with *just one* graphics card- the nVidia Card.

*However* if the machine was shipped with a B+RG screen or a normal TrueLife Display Panel, then it has 2 Graphics Cards- One Intel Card and One nVidia Card.

Based on the situation, you would need one *or* two drivers. (BOth links provided below are streamlined to work on Windows 7 64 Bit Systems.

*Under Scenario 1*, you would need to download and install the nVidia Verde Driver from

http://www.nvidia.co.uk/content/DriverDownload-March2009/confirmation.php?url=/Windows/301.42/301.42-notebook-win7-winvista-64bit-international-whql.exe&lang=uk&type=GeForce%20M

*Under Scenario 2*, Kindly Download and install the Intel HD 3000 Driver from :

http://www.dell.com/support/drivers/uk/en/ukdhs1/DriverDetails/DriverFileFormats?DriverId=F16X7&FileId=2967220144&productCode=xps-l502x&urlProductCode=False

After this, please install the nVidia VERDE Driver from

http://www.nvidia.co.uk/content/DriverDownload-March2009/confirmation.php?url=/Windows/301.42/301.42-notebook-win7-winvista-64bit-international-whql.exe&lang=uk&type=GeForce%20M


Once the requisite installations are finished, your computer should be able to use the video cards to their optimum capacities.

If this reply was helpful or if you need a further follow-up, Kindly respond here. I will be glad to assist you to the best of my knowledge and ability.

Thanks & Regards
Dell_Shomprakash_R
Dell Social Media Responder

http://www.facebook.com/Dell
http://twitter.com/dell
http://www.youtube.com/playlist?list=PLE21F49ACD1A6B608&feature=plcp

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