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Computer Help forum

Question

Dell 1764 laptop connectivity problems

by robertmeeks / September 1, 2012 9:43 PM PDT

Hello all!! I have a Dell Inspiron 1764 laptop that originally had Windows 7 on it. The OS crashed and when I did a "restore to factory image" windows wouldnt even load. I installed a clean and legally purchased version of Windows Vista home premium that I had. It installed fine but now I am having connectivity problems. I tried to re-install the driver for the realtek family fast PCI controller and had it working as long as the CAT5 cable was plugged in....no wireless. I updated the driver yesterday and now nothing even with the cable plugged in. Any suggestions?
Thank You,
Bob Meeks

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All Answers

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Answer
So you install Vista, ethernet driver and
by R. Proffitt Forum moderator / September 2, 2012 2:38 AM PDT

No drivers for motherboard or the rest of the machine?

Dell also required me to install Dell's Quickset to turn on the WiFi (no, the driver was also installed but not enough.)

From what you wrote, you didn't install everything needed.
Bob

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Kind of my problem....
by robertmeeks / September 2, 2012 7:40 AM PDT

I installed vista and the ethernet....I dont know what other drivers I need? Everything works except for the Internet at the moment....the Ethernet worked but no wireless until I updated it yesterday....now nothing....what exactly do I need to get the wireless and ethernet working and where do I find it??
Bob

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At Dell.com
by R. Proffitt Forum moderator / September 2, 2012 10:23 AM PDT
In reply to: Kind of my problem....

Goto Dell.com and find a drivers link. Put in your Service Tab.

Again, Vista does not have all the drivers and many of the Dell's require the Dell HELPER APP called "Dell Quickset" for the WiFi to turn on. This is not a driver. You still need the driver and may need QuickSet.

Just a question. Given folk can't install Windows today. Is it game over?
Bob

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Did the trick!!!
by robertmeeks / September 2, 2012 11:00 PM PDT
In reply to: At Dell.com

Yep....That did it!! I installed the Dell Quickset which allowed me to turn on the wireless.....went to device manager and updated the driver from there....works like a champ now!! Thank You!!!
Bob

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Sorry for the typo.
by R. Proffitt Forum moderator / September 3, 2012 1:29 AM PDT
In reply to: Did the trick!!!

I meant "Service Tag"!

I believe you have learned a very valuable lesson about Windows. That is, all those drivers PLUS where the makers have those HELPER APPS. In this cause we know it's called Quickset.

This lesson is priceless and all I ask is that you pass it on a few times.

Good to read you figured it out.
Bob

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