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General discussion

Deleting Trojan

Jun 21, 2007 2:44PM PDT

Help! This is one that has got me baffled...I acquired a trjan which was identified by Norton Systemworks antivirus software. I located the folder and file in my programs folder on my HD but, when I try to delete the file, it flashes 2 messages: the first says the file quarantine/delete failed; the second says that I do not have access to this file. During this time, this trojan denies me access to the internet. Interestingly, when I delete the Norton program, the Internet will load and run correctly. WHen I reload Norton, the computer reverts to the process I described above. CAn someone tell me how to get rid of this trojan?

THanks

Discussion is locked

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Copilot302
Jun 21, 2007 2:48PM PDT
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When it comes to trojans
Jun 21, 2007 3:31PM PDT

The safest course of action is to format the system and start fresh. You can never know just what a trojan did. If it was just silently monitoring, if it was capturing keystrokes, or even if it was quietly downloading and installing other programs. Formatting is about the only way you can be absolutely sure you get rid of everything.

You then want to be sure to change all your passwords to something new when you get to that point, and be watching all your credit accounts for activity, as well as new lines of credit being taken out in your name.

After formatting, you'll probably want to follow some of these suggestions. These are only suggestions, but the more you follow the better your odds of avoiding problems will be.

1) Avoid using Internet Explorer as much as possible
1a) Use Mozilla Firefox, Seamonkey, Safari, or Opera
2) Be sure to always install security updates for Windows
2a) One and only time it's safe to ignore #1
3) Firewalls are important
3a) XP's firewall is good enough, but feel free to use a third party one
4) Anti-Virus programs are important
4a) If you need a free AV program, try AVG Free and Avast
5) Avoid using any pirated programs
6) Avoid using any file sharing (P2P) programs
7) Avoid using Outlook or Outlook Express
7a) I would recommend Mozilla Thunderbird or web based email such as Gmail