Spyware, Viruses, & Security forum

General discussion

Deleting preloaded antivirus/ security software

by geoffrey0710 / August 31, 2008 8:44 PM PDT

Bought a second hand system running Windows XP with preloaded Norton. It uses a load of memory and subscription has expired. I hear there are good free packages available eg Avira, Comodo, Spyware Terminator etc and I would like to load them. Trouble is, how do I first delete Norton?
ps, system has only 256 meg DDR ram which I intend to increase to 1G.
pps, I'm new to the update game.

Discussion is locked
You are posting a reply to: Deleting preloaded antivirus/ security software
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Deleting preloaded antivirus/ security software
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
A popular move.
by Tarq57 / August 31, 2008 9:21 PM PDT

Instructions, do this first:
Download the Norton Removal tool here: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 then save it to the desktop.
Download the AV (and firewall, if any,) you wish to install in its place. Save to a folder or your desktop.

I use Avast AV, I read that Avira is very well liked among its users, and easy on the RAM. (Have been a bit tempted myself, but Avast has never given me a reason to want to change.)
With the current amount of memory you have, and the likelihood that the cpu is similarly spec'd, you may run into difficulties if you want to also run a resident AS, like SpywareTerminator, so I'd recommend demand scanners such as Superantispyware and/or MBAM, that only use resource when they're open. SpywareBlaster, by Javacool, is a useful blocker/immuniser that uses no resources, except when updating. Do that weekly. There are also firewalls that are two-way (the XP one is inbound only), Google (or see the sticky) for the ones that are low-resource.

Disconnect from the web. Go to "control panel> add remove programs", locate the entry for Norton, select "uninstall". Reboot as/when prompted. It's possible the browser may open to connect to Symantec. Just close it if it does. Locate any other Norton or Symantec products in "add/remove programs", if there are any left (assuming you don't want them) uninstall.
Run the Norton removal tool downloaded earlier. Reboot.
Wouldn't hurt to do a disk cleanup at this point (or before you start all this) "Start>All Programs>accessories>system tools>disk cleanup."
Don't select "compress old files", unless you're short of disk space.
Install your new AV. It may ask for a reboot during the setup sequence. Make sure a firewall is turned on. "Start>control panel>windows firewall" if you don't have a third party one, yet. If you have downloaded a third party firewall and prefer to use it, install it.
Now, if the computer is running OK (and it should be) reconnect to the web, and update your AV. Good idea to run a scan at this point, or soon.
Disconnecting from the web is only necessary when changing AV or firewall, because of the pretty much total lack of protection while either is disabled/removed.It can be done by removing the network cable. The same procedure is not necessary for downloading and installing an antispyware.
Any questions?

Collapse -
PS, before you
by Tarq57 / August 31, 2008 9:27 PM PDT
In reply to: A popular move.

purchase that RAM, what's the CPU? More RAM will only be useful to the point that processor performance becomes the limiting factor. You may well find that happens at around the 512MB mark.
Other things that can be done to improve performance include regular maintenance (cleanup, defrag) and removing certain items from the startup list, such as Adobe reader, or Quicktime, for example.

Collapse -
(NT) I Second Glen's Commendation ! Good Show! :D
by tobeach / September 1, 2008 2:48 PM PDT
In reply to: PS, before you
Collapse -
Increase of ram
by geoffrey0710 / September 3, 2008 6:35 AM PDT
In reply to: PS, before you

cpu is a celeron R 2.93GHZ.
Again, many thanks for your help.

Collapse -
(NT) Excellent instructions... clearly stated :)
by glenn30 / August 31, 2008 11:14 PM PDT
In reply to: A popular move.
Collapse -
Thanks glenn.
by Tarq57 / September 1, 2008 8:48 AM PDT

I'm starting to get the hang of it, have crossed some of the pitfalls...

Collapse -
Dang good job!
by glenn30 / September 1, 2008 9:44 AM PDT
In reply to: Thanks glenn.

Sure caught my eye... felt compelled to let you know. Grin


Collapse -
Removal of preloaded security/antivirus software
by geoffrey0710 / September 3, 2008 6:28 AM PDT
In reply to: A popular move.

Many thanks for your help and time spent in replying. Much appreciated.

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?