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Question

Deleted channels keep coming back. ..

Apr 25, 2015 4:14PM PDT

I have a Samsung 60" Smart TV, model # UN60H6300AFXZA. There are five channels that I just can't seem to delete.They keep popping back up. I just have basic cable so no cable box. I've called Samsung and they say that that's just the way it is. Anyone else ever had this problem?

Discussion is locked

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Answer
Sounds like a firmware bug.
Apr 26, 2015 12:23AM PDT

Always call in those bugs. Otherwise they don't know to fix them.
Bob

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Answer
Re: Deleted channels
Apr 26, 2015 12:50AM PDT

Hello!
I would love to look into this for you. Is the firmware completely up to date on the unit? Do they delete then after a power cycle they come back?


Regards,

HD Tech

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Deleted channels keep coming back.
Apr 26, 2015 2:36AM PDT

The firmware is up to date. The deleted channels come back almost immediately, sometimes it takes a minute or two. The funny part is when I first got it there was only one channel I could not delete permanently. I could live with that but then these others started popping up. My Sony and LG do not have this problem. Thank you for your interest ....

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re: deleted channels
May 1, 2015 12:01AM PDT