Computer Help forum

General discussion

defrag/scandisk /reboot wont work

I have a 5 yr old dell computer with windowsme.When I check it is showing memory 78% free.
It doesnt want to reboot and the scandisc and defrag wont work.System restore only shows today for a restore point.I had problems a while back and on the phone tech guy told me how to get a restore point by typing in something in the run box,but cant remember what that was.
Usually if I have problems I just do above tasks that wont work and it is fine.I have cleared my cache and aol spyware checker says I dont have any spyware.
Any assistance will be greatly appreciated.Not too technical please.

Discussion is locked
You are posting a reply to: defrag/scandisk /reboot wont work
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: defrag/scandisk /reboot wont work
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Couple of Ideas

In reply to: defrag/scandisk /reboot wont work

Not sure how close I am but I remember getting a pretty wicked virus (think it was a combination of trojan horse and virus) that crippled my system utilities. I couldn't defrag, I couldn't open the task manager (I have XP Pro) etc. Not sure we're talking about the same thing here but I would try visiting:

http://www.pandasoftware.com/activescan/com/activescan_principal.htm

and

http://housecall.trendmicro.com/

Follow the directions to let both of these websites run an online scan of your computer. Both will need to install a control onto your PC, this is OK. Even with an active and up-to-date anti-virus program on your PC viruses can be overlooked. (Afraid I had MANY problems with Norton doing this).

In every home user's PC Toolbox should be:

Anti-virus (active scanning and auto-update definitions, need a great free anti-virus, I like Avast!)
2-4 Anti-spyware programs (Spybot S&D, Ad-Aware, Spyware Blaster, and Microsoft Antispy are a good start)
Anti-trojan (active scanning and auto-update)
Firewall (free! Zone Alarm, Tiny, Kerio)

There are a multitude of other products and cleaners out there that are well worth the trouble. But the ones mentioned above should be considered the minimum. Anti-virus programs don't do the same thing as anti-malware and anti-trojan programs so you'll need them all.

My guess is you've got a virus or combination of viruses that the online scan engines will find. Panda does a FANTASTIC job of removing most of these little buggers but I would venture to say you are going to need a removal tool (readily found on the web).

If my hunch is right your next step is to open your anti-virus program, make sure it's set to automatically obtain definitions, make sure it's active scanning depth is high, or "deep scan" and make sure that you have the Advanced Heuristics checked off.

Good luck, let me know how you do.

Po

Collapse -
Before you drive yourself crazy with virus stuff . . .

In reply to: Couple of Ideas

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

GIVEAWAY

Enter to win* a free holiday tech gift!

CNET's giving five lucky winners the gift of their choice valued up to $250!