I purchased a Samsung NX58K9850SG/AA gas range on 3/16/19. A unit was delivered on 3/19/19. When unboxed both sides were dented. I refused delivery and requested another unit. The second unit was delivered on 3/22/19 and installed on 3/23/29.
The installer then proceeded to test the range. Of the 5 burners on the top, only 3 would ignite. Neither burner, broiler nor bake, in the oven would ignite. The retailer I purchased the stove from was informed. Several days later he sent a second installer to verify that the range was properly installed. He verified that indeed it was installed correctly.
I was then told to contact Samsung customer support. They informed me that they would send a service tech in a few days to repair the stove. I paid full price for a new unit and to my mind a repair required on delivery isn’t a new unit but a refurbished unit.
I got in touch with the retailer and he contacted his Samsung rep and asked what Samsung wanted to do to resolve this situation. Many days have past and there has been no response from Samsung.
My question is if a unit is defective out of the box isn’t a replacement automatic? What does Samsung have to think about? Is the consumer expected to pay for a lack of quality control?