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DEfective Samsung 40" LCD Picture Tube

by skkedia / November 19, 2013 7:44 PM PST

I had purchased Samsung LA 40D 550 Model LCD TV on 29.10.2011.In the 2nd week of Nov. 2013, The TV developed horizontal lines in the upper 4.5 " portion. The Service Engrr from your Co. came against my Complaint and said the Panel is defective & needs replacement & I need to pay Rs 20000/- for the same.

Its very surprising that Samsung manufactures defective Panels & the Customers are penalised for the same. Normally, as per Industry Standards, the Life of the Panel is supposed to be 50000 viewing hours whereas my Panel conked off after 700 hours(approx) of viewing.

I strong;y feel that samsung should replace the Panel free of cost as they supplied me a defective Panel. If not, i am planning to publicise teh matter on the web, media and file a case gainnst the Company.

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