Frankly, you need to expend as much effort, time with Gateway to get this exchanged again.
Hey guys, I've been having problems with my m5310 overheating. It has been repaired 4 times and is still having issues. They said that they may be able to replace it with a refurbished m5310, is this customary to replace a defective model with the same model? I'm concerned that I'm still going to have issues with the refurbished model since #1, it's used, #2, it has the same parts that my brand new one had, #3, I don't know what the refurbished one has been through, #4, they even replaced my parts with defective parts. Please help. I'm sick of going through this, it's been a whole year since the first problem and it's still not resolved. Thanks!