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Defective eMachines m5310

by tigerrrrrrr82 / November 30, 2004 4:29 AM PST

Hey guys, I've been having problems with my m5310 overheating. It has been repaired 4 times and is still having issues. They said that they may be able to replace it with a refurbished m5310, is this customary to replace a defective model with the same model? I'm concerned that I'm still going to have issues with the refurbished model since #1, it's used, #2, it has the same parts that my brand new one had, #3, I don't know what the refurbished one has been through, #4, they even replaced my parts with defective parts. Please help. I'm sick of going through this, it's been a whole year since the first problem and it's still not resolved. Thanks!

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Re: Defective eMachines m5310
by R. Proffitt Forum moderator / November 30, 2004 5:06 AM PST

Frankly, you need to expend as much effort, time with Gateway to get this exchanged again.

Bob

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Re: Defective eMachines m5310
by Ryan T / November 30, 2004 5:12 AM PST

Well it all depends on their policy. Generally, if they have the same model (refurb or not), they will give you the same model. Much as you or I would like eMachines to be required to punitively give away a better model, it just isn't logical.

As far as replacing your computer with a Refurbished one, that's a little iffy, but I wouldn't be too concerned over the fact that it's used.

Refurbishing (at least the way Dell does it) means replacing any part that shows wear and basically returning the computer fully to a new state. I would be wary of buying a computer that had been available for more than a year refurbished, as it likely would be more worn, but I just bought a Refurb Dell 8600 with no hesitation, because I know it will be exactly like a new computer and i know that the particular 8600 I'm getting was released in September of this year. So it couldn't possibly be that old.

I hope this helps.

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Re: Defective eMachines m5310
by tigerrrrrrr82 / November 30, 2004 5:33 AM PST

I'm not asking to get a newer model. I like my model, but I'm concerned that I'm still going to have problems if things aren't fixed correctly on the refurbished one. I mean, if they couldn't even fix my computer properly, why would i trust them to fix another used one to give to me as a replacement? They gave me defective parts for gosh sake! I've had the motherboard alone replaced twice because the first time they gave me a defective one. I'm not sure what are acceptable actions on the part of eMachines, so I've even contacted our local TV station's Call For Action department.

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