Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Rant

Defect with phone!

Apr 16, 2018 6:03PM PDT

I am less than pleased my phone was returned to me in the same fashion it was sent to you. I spoke to an agent on Friday 4/13 and was advised that the phone was fixed and in route to me.
Imagine my surprise that the phone was not repaired and pretty much stating that I am **** out of luck. The phone in question has been sitting for almost a year due to it slipping out of my hand. How does dropping it cause corrosion?.... that seems to be a defect within the phone. To say that I am PISSED isn't quite representing my feelings at this moment. I am a loyal Samsung customer which you can verify by viewing all of the phones under my email *******@gmail.com and *******@gmail.com

I have 7 lines currently which all have Samsung phones. I've had every S series and all of the notes INCLUDING the one that set fire.

It's sad that this event alone is making me consider getting all IPhones. If Samsung doesn't appreciate my loyalty I'll be forced to switch manufacturers. I have been paying for a phone that has not been in use for 10 months.

I'll be filing a complaint with the BBB

Thank you,

Note This post was edited by Forum admin to hide OP's email address to prevent it from abuse by potential spam harvesters.

Post was last edited on April 17, 2018 9:47 AM PDT

Discussion is locked

- Collapse -
Sorry to hear....
Apr 16, 2018 7:56PM PDT

How about a little information about your situation ? What phone make/model, what cell phone carrier, where/how was it purchased, what country are you in, what type of problem were you having ??

Not enough information to offer any advice or to sympathize with your plight without additional information.

- Collapse -
Samsung
Apr 17, 2018 3:18AM PDT

Is this your official review of Samsung customer service?

- Collapse -
FYI folks: Moving this thread to the Samsung Forum
Apr 17, 2018 9:49AM PDT

as it would be more relevant to the topic at hand.