Laptops forum

Question

Dead touchpad

I removed some bloatware from an ASUS ux305ca with "Decrap my computer". Later I noticed the touchpad functionality was reduced (I was no longer able to scroll using two fingers etc.) I uninstalled the ASUS touchpad driver, which immediately removed the mouse cursor and the touchpad went dead. I might also add that connecting a corded USB mouse does not work. The mouse is properly installed, but the mouse cursor remains hidden.

I don't think the touchpad is clinically dead, as it works very well when i boot the laptop in Linux.

I have tried to re-install Smart Gesture and the ATK package. I even did a clean reset of Windows 10, this brought the bloatware back, but the touchpad remains dead.

Technical stuff:
Windows ver. 10.0.10586 Build 10586
Processor: Intel Core m3-6Y30
Touchpad driver version: 8.0.0.23 (ASUS)

Any further help would be greatly appreciated!

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All Answers

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Answer
from the manufacturer

In reply to: Dead touchpad

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Yes

In reply to: from the manufacturer

The touchpad drivers came bundled in the Smart Gesture-file, which pre-requires the ATK-package. Both of which I downloaded from ASUS and re-installed. Thanks for the reply.

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Answer
I have some Asus x200e to play with here.

In reply to: Dead touchpad

I can't guess what drivers and apps are required but in short we need motherboard for the USB support then drivers for the pad and finally maybe some app to turn it all on/off plus add touchpad features. This is not automatic and varies with each PC. But when I do a clean install I find myself at the maker's site and installing this, that and most important take notes along the way so I can repeat or hand it off to the owner.

There is no exact install routine as I don't own your model.

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I blame "Decrap my computer".

In reply to: I have some Asus x200e to play with here.

I'd rather do it manually.
Dafydd.

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Hindsight is 20/20

In reply to: I blame "Decrap my computer".

I agree, my approach was a bit too fast and loose. But in my experience uninstalling and reinstalling drivers doesn't usually cause such terrible problems.

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Clean install

In reply to: I have some Asus x200e to play with here.

I did a clean install of Windows 10, but after the installation, most of the drivers where already installed. Could you eloborate a bit more on your recommended course of action? I understand a detailed walkthrough is not possible as we have different systems.

During the install i got a prompt regarding whether I wanted to delete the TPM (trusted platform module) or not. I opted not to delete them, might this explain the driver issues persistence after the clean install?

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I'll disagree.

In reply to: Clean install

Most of the drivers are installed but these are from Microsoft and usually not going to get your machine working. Back to the maker to see their drivers.

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Worth a try

In reply to: I'll disagree.

I have now downloaded and installed the following drivers: chipset, BIOS-update, ATK, pointing device, Intel Management Engine Interface, Intel® Dynamic Platform and Thermal Framework Drive, Intel(R) Serial IO I2C Driver from https://www.asus.com/uk/support/Download/3/747/0/3/KD3otnzuWXS4fp1g/45/

After a reboot, the touchpad is still dead. Thank you for the suggestions, keep them comming.

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My next move...

In reply to: Worth a try

would be to boot a Linux distro to check if it's hardware.
Dafydd.

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Great minds think alike

In reply to: My next move...

As stated in the original post I have already done this, and the touchpad works very well in Linux.

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Sorry, I missed that.

In reply to: Great minds think alike

Dafydd.

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No worries

In reply to: Sorry, I missed that.

I'm grateful for the feedback, leave no stone unturned Happy

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Dumb question here

In reply to: Great minds think alike

Did you go into the Startup menu and turn the touchpad on ?

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Might be relevant.

In reply to: Dumb question here

My version build is Windows 10 Home (x64) Version 1607 (build 14393.187)
Dafydd.

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Might be

In reply to: Might be relevant.

When I enter updates and security and press "Look for updates" I am not able to download any further updates.

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Startup menu

In reply to: Dumb question here

Where do I find the startup menu? I found the startup tab in task manager, and I can only see two apps: ASUSWSLoader and Microsoft One Drive. How might I add another app?

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Upon further inspection

In reply to: Startup menu

It seems ASUSWSLoader loads Smart Gesture at startup. All the "smart gestures" swiping with three fingers etc. are working, its only basic input, moving the cursor, clicking etc. that is not working.

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Answer
On my Asus....

In reply to: Dead touchpad

If I have the touchpad off I have to tap Fn+F9. You should find what it is on your model.

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Mine too

In reply to: On my Asus....

Fn+F9 toggles the touchpad on and off, but nothing happens...

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There's an app behind that toggle.

In reply to: Mine too

It's not a driver AFAIK, but which app is it?

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Not too sure

In reply to: There's an app behind that toggle.

The ATK package enables key combinations such as Fn+f9. Not sure how to determine which exact app does the toggeling. But when i press Fn+f9 it says "touchpad enabled" or "touchpad disabled" and "asus tpcfg" shows up for a short while among the processes in task manager.

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A mystery so far.

In reply to: Not too sure

I wonder if you have anything plugged into other USB ports?

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A USB flash drive

In reply to: A mystery so far.

With a bootable Linux. The USB ports seem to work fine, i even plugged in a couple of mice earlier, but it got me nowhere. It's very strange indeed.

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Answer
SOLVED!

In reply to: Dead touchpad

I was ready to admit defeat and did another clear reinstall of Windows to clear the PC of any personal data before returning it to its vendor. Lo and behold; after a second clean reinstall the touchpad actually works!

Now I'm back to removing that pesky bloatware...with triple backup and various religious relics at hand.

Thanks to everyone who contributed!

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