1. The TRANSACTION number from your call to Samsung.
2. The country where this is.
The exact model number would be nice too. Remember it's a long weekend.
I bought an Omnia 7 phone back in April it had a very perceptible dead pixel (considering the pentile matrix there are actually two). When I took it to the technical service they told me nothing and kept it for the repair it took two weeks and after I went there the pixel was still there. In the repair form it was marked as not detected and the people at the technical service couldn't explain me why after that I called SAMSUNG support number and they told me to change the background I continued the conversation and finally they told me to call again the tehcnical service. I called the technical service and to told me to ask SAMSUNG for an explanation. Is spent a considerable amount of money with this phone expecting good quality support from SAMSUNG but i have ended up with a defective phone and no word from SAMSUNG. A friend of mine had an iPhone 4 with a dead subpixel and he got it replaced after 1 month of purchease comparing the DPI of both screens and the pentile matrix mine is 10 times more perceptible. Is there a way I can get my screen replaced by sending to another country or something??