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Data recovery of WD passport

by findone07 / April 21, 2008 11:40 PM PDT

Good morning.
I used WD sync software to synchronize my documents and my outlook data into WD passport (and these files are encrypted by WD Sync software). I could view the files and mails without problem.
Now my notebook was stolen. I tried to copy the data (using the WD Sync software) from the WD passport to my new notebook. It failed. It only copied the folders to my new notebook but there are no files in all the folders. I copied the outlook data too. Again, only my personal folders appear in my new notebook without emails in there.
If I tried to copy the files directly from WD passport (without using the sync software), what I get are folders of encrypted data.
I tried to call WD customer service and I was told that Passport is only for synchronize purpose, not for us to backup files. If this portable drive cannot detect the "master", it just won't able to encrypt the original files and that's it!
Hopefully someone could help. Thanks in advance.

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Next call.
by R. Proffitt Forum moderator / April 22, 2008 12:12 AM PDT
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After reading the documentation ...
by Kees Bakker / April 22, 2008 7:22 AM PDT

I get the impression that you can edit - for example - the Word and Excel files on that disk on any PC. That makes it possible, in principle, to save them to the local hard disk one by one, I think. Like you can probably export your Outlook messages or copy them to a local pst-file. Fully automatic synchronizing is only supported on the 'master PC'.

Or did I understand it wrong? Could very well be.


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no luck
by findone07 / April 25, 2008 12:06 AM PDT

I have tried your suggestion, but no luck so far. Anyway, thanks for the support.

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Recovery Instructions Here
by william1111 / October 27, 2009 2:24 PM PDT
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