Question

Darn Windows 10 upgrade killed my WLAN! What to do?

Hi! Last February I purchased an HP Envy 17 laptop, it came with Windows 8.1 on it, and as soon as they rolled out the Win 10 upgrade, I upgraded. It has taken some getting used to and I still don't know my way around it very well, as I came from years of Win 7 use. I let it do the upgrades, the necessary ones, automatically. I have Kapersky anti virus installed on the machine. A few weeks ago it did an automatic upgrade and something went wrong, it failed to do the upgrade properly for the WLAN and gave me a notification saying I needed to do it, along with a button to click to go ahead and download and install the new driver for it. I tried it several times and it always failed. I tried to go out on the internet and find a driver for it, but nothing worked. Whatever it did, it caused my WLAN to stop seeing any WiFi connections. (yes, I made sure it was switched on! Happy ) Fortunately I have a 4G usb dongle and that works fine so I am still able to get on the internet. After searching around on the internet and seeing others had this problem as well, or similar ones anyway, and trying different suggestions with none of them working, I gave up. At that point I rolled it back to an earlier restore point and it worked fine. Then of course, it wanted to do upgrades again and I kept saying no when the message popped up. I guess I wasn't paying enough attention and should have turned something off, but when the computer was left on one night when I went to sleep, I woke up and found it upgraded automatically during the night.

Now the WLAN works, but it works for a few hours and then stops seeing the WiFi connections, and the only way I can get it working again is to reboot the computer. Better result than the first upgrade to be sure, but still not acceptable.

The HP support assistant is back to telling me my Intel WLAN driver needs to be updated. I am afraid to even try it this time since last time it totally killed my WLAN.

Does anyone out there in CNET land have any ideas on how to fix this?

Thanks in advance!

Discussion is locked
Follow
Reply to: Darn Windows 10 upgrade killed my WLAN! What to do?
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Darn Windows 10 upgrade killed my WLAN! What to do?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Answer
I think HP is right.

If there is an issue with Windows it's drivers. Nothing has changed since about 1990 about drivers. They are what we update or install after changing versions of Windows.

There's another issue lurking here too. I find many don't like how we have to setup our WiFi such as finding, passwords and settings. Maybe it's become a bit too technical?

- Collapse -
.

Well, the problem is the driver is what is causing the problem. Installing drivers is not too technical, and neither is setting up a WiFi connection.

I went ahead and tried it again, and once again, my WLAN is totally dead in the water. It seems to download fine, it is in the installation part where it fails.

- Collapse -
Share some detail.

Some use that Microsoft update driver and we know that fails. Others have some overreaching antivirus that protects me think too much. I can't guess what's up yet but I have been dealing with drivers since about 1981.

More detail would be needed to point out a direction.

HOWEVER I've run into too many laptop WiFi cards that do what you wrote and it's not the driver or OS.

- Collapse -
I forget to mention a thing.

On laptops we not only have to install the driver from HP but HP's control app. I can't guess for each model but look for some keyboard control app that turns on/off the WiFi and such. Some folk clean install Windows and then call Windows bad because they installed the drivers and WiFi doesn't work. This little app turns on the WiFi or off for many reasons such as Airplane Mode, etc.

- Collapse -
Thanks anyways

I appreciate the attempt at help, but clearly you didn't read my original post all the way through.

- Collapse -
I read it twice before replying and again now.

I see missing detail. Let's hope someone can guess what's up this time.

I've only been at this since say the GE 210 computer days and running a shop. Once in a while folk don't want to reveal all. That's fine. Wish them well and move on.

- Collapse -
Answer
Re: upgrade

Assuming that with "upgrade" you mean "Windows Update" as coming from Microsoft, all you have to do is to rollback the update that causes this trouble (it would be interesting to know what update it was) and then hide it in Internet Explorer, after going to Tools>Windows Update. Then it will never be automatically installed again.

Kees

- Collapse -
Yes!

Yes, it was an update, sorry for the confusion. How do you rollback an update?

- Collapse -
Re: rollback Windows Update
- Collapse -
Internet Explorer?

When I think about it, I don't know how to open Internet Explorer, did't even know I had it. I have this Edge thing that I've not used. Did I mention that I'm still not used to Windows 10?

- Collapse -
Re: Internet Explorer

Edge isn't really a success, it seems. Most Windows 10 users switched to Chrome.
For some things, however, you still need Internet Explorer. It's still present, for so called "compatibility reasons". But it doesn't have Cortana; not an issue for people in countries where Cortana doesn't yet work and for people in the USA not using it.

As long as you didn't make a shortcut to it on your desktop or pinned it to the taskbar, you have to run iexplore from the Windows 10 equivalent of the Start>Run box. Use File Explorer to find iexplore.ext and make a shortcut to it.
http://www.thewindowsclub.com/open-internet-explorer-in-windows-10 tells more.

Kees

Post was last edited on October 24, 2015 1:37 PM PDT

- Collapse -
Problem solved.

Removing the Kaspersky and rebooting the computer brought it all back.. I wonder if I need an antivirus or if Windows Defender will suffice.

- Collapse -
Try a free AV.

People here use them with no problems. Some of the "big" suites can cause problems.
Dafydd.

- Collapse -
PS.

Get it safely from ninite.com. No nasty surprises there.
Dafydd.

- Collapse -
AV?

The guy that tipped me on the Kapersky on the HP forums said I should use an older Kapersky or Bitdefender. He said Avast causes the same problem.

I don't know how to go about getting an older version of an Antivirus. He hit right on this issue, he clearly knew what he was talking about. I have to say, my laptop boots and operates much quicker now without the Kapersky running on it. More like I expected from such a powerful machine. I'm not inclined to put any version of Kapersky back on the machine. I still have 4 months left of my paid for year of Kapersky. This was the first time I've paid for a antivirus, I've always used free ones like Avast before. I've also never had a viral infection on any computer I've used. I guess I don't frequent the sort of sites where they are common. I've always avoided Symantec and MacAfee, A year of MacAfee came with the machine and I immediately uninstalled it. The only reason I tried the Kapersky was it was super cheap at the store where I bought this laptop and I had read lots of very positive things in the news about Kapersky.

CNET Forums