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Dangerous program available for download on Download.com

by kevinbh93 / August 4, 2009 10:04 PM PDT

Zappit just destroyed my Windows install. Anything that wasn't running or otherwise locked was deleted. I believe the rest of it would've been deleted, as well, if the system had been rebooted as prompted.

I left a review. I noticed another review that spoke of this same problem. Of course, it was further down the list because it wasn't marked as helpful by as many people.

This program needs to be removed as soon as possible. I'm running BartPE to view all the files on my hard drive. Everything is gone except certain logs, DLLs, exe's, and anything else that was being used by a running process.

I have no choice but to reformat and reinstall Windows.

CNET, please respond.

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I'll have the CNET Download team investigate...
by Lee Koo (ADMIN) CNET staff/forum admin / August 6, 2009 5:39 AM PDT

Thanks for reporting this to us.

Best regards,
-Lee

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Developer is being insulting.
by kevinbh93 / August 7, 2009 9:48 AM PDT

I tried describing this problem to the developer(s) and they've done nothing but insult my intelligence on the matter. This has happened before. Someone else left a review saying the same thing happened.

If I didn't know anything about Windows, I would think I did something wrong. But I'm pretty sure I didn't select the option that said, "Delete everything."

The program's free, yes. But the developers could have at least lied to me and said, "We'll look into it." Instead, they sent this message:

-----------
Cnet has reviewed the program, it has been available for years, it has had nothing but good reviews, and it is impossible for it to delete all your files. Windows would not even let a program delete its files so you are mistaken and unfortunately, when someone messes up their computer, they tend to blame it on something that may have been a recent program they installed.

Not sure where you found your "research" but we can assure you that what you describe is impossible.

Cloudeight
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Then they followed up with this email in my response telling them what I've done:

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As noted earlier, Zappit does not delete files as you describe. If you used advanced mode and manually pointed it to a folder that has info on it, it would delete everything in the folder or drive you directed it to. Please understand delete means exactly that.. delete. In advanced mode, you would only use a folder that you have files you no longer want.

If you used advanced mode and deleted files you can use system restore to restore. Zappit creates a system restore if you did not override that setting.

We know our program, we developed it, and it is impossible for it to delete anything other then temp files unless you chose a folder or drive to delete, so please be sure you are an advanced user if you chose an advanced mode on a program

Best Wishes, and thanks for choosing Cloudeight!

Eightball & Thundercloud
Cloudeight Internet LLC
----------------------

They just did not have to be rude. Why am I doing all this? Why not just let it be? I don't want this happening to someone else who doesn't have their hard drive backed up.

Thanks for looking into this.

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