If they didn't make the backup or recovery then I advise them to order them before we start. Since my tech folk charge by the hour, even ordering these can run up the bill before we started.
Once we have the restore media the only trouble I ran into was when I needed to wipe the drive clean ahead of the restore.
Bob
One thing I have found frustrating is reloading/re-installing Win 8.x. More often than not, the user hasn't made a back-up image/recovery disc(s). No clue of the key and then if Win 8 to Win 8.1 that mess too. Sure, it can be redone but the hassle even if you know what to do has become a long time consuming process. This maybe more of vent, but anyone knows the fastest way to restore the OS, please come forth.
Excluding any h/w issue and dealing with reloading or restoring a working PC, what has worked for you.?
Has your vendor/maker really been of help?
Thanks in advance, -----Willy ![]()

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