Networking & Wireless forum

General discussion

d-link router not communicating with laptop

Hi. I just purchased a d-link yesterday. My old router (comstar) had to be re-booted all the time, and I got fed up with it. My laptop will not acknowledge the new router. I've called d-link's tech support several times. They all have me do the same thing over and over and over. It doesn't work. I have the DIR-615, the laptop is vista. With the Comstar I had no problem whatever connecting to the laptop. They keep having me delete all the networks that show up, and go back to Connect To. My network does not show up. Over and over and over they have had me do this. Occasionally back to the PC to fiddle with the online setup, then back to the same routine on the laptop.

Knew there was probably going to be an issue when I first installed it. Was going through the steps on the CD, and at step 3 - detect router - it could not detect it. Everything was plugged in, and the lights were on. Had to finally have tech support walk me through the manual connection. The PC is connected, but not the laptop.

Any suggestions before it goes back to the store?


Discussion is locked
You are posting a reply to: d-link router not communicating with laptop
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: d-link router not communicating with laptop
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Exact same problem

In reply to: d-link router not communicating with laptop

How did you get on? I've got an emachines laptop eM350 running windows xp, and it detects the dlink dir650 but internet doesnt work. My PC is running windows 7 and is connected to the router via ethernet cable and gets the internet fine.

Please let us know how you got on as I'm having the same issues as you

Collapse -
Re: router problem

In reply to: Exact same problem

Two remarks:
1. It doesn't seem to be the exact same problem. In his case, the "step 3" didn't detect the router. In your case, you write, it is detected. So it's another problem.
2. Do you really think that the OP will read this? His post is more than 2 years old!

One recommendation:
Start a new thread for this new problem. You'll get a better answer if you include (copy/paste) all the ipconfig tells you about the connection it detected. Especially interesting: ip-address and gateway-address.


Collapse -
Not the same problem.

In reply to: Exact same problem

But a common complaint when folk use WEP for protection.

Try WPA2 next.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Best Black Friday Deals

CNET editors are busy culling the list and highlighting what we think are the best deals out there this holiday season.