Networking & Wireless forum

General discussion

D-Link Awful Tech Support & Policies-- STAY AWAY FROM D-LINK

by ljbuchman / July 21, 2006 7:15 AM PDT

About 4-5 months ago I purchased DI-524 router worked great, but I wanted to increase range so I purchased their dwl-g710 range extender. I have had it for 2 months and couldn't get it to work. Finally I had a tech support guy who said we could easily fix the problem manually even though my CD did not come with the proper utility. Unfortunately, I had to end the call, but when I called back 10 days later, a new "senior" tech guy told me to downgrade the firmware on my "working" router. Needless to say this fried my router. He authorized a return, but I have to pay to send back the broken router. Even thugh their tech guy gave me advice on how to fry it. Where is the fairness. They break it, I pay for it. Stay away from D-Link!!!!!!

Discussion is locked
You are posting a reply to: D-Link Awful Tech Support & Policies-- STAY AWAY FROM D-LINK
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: D-Link Awful Tech Support & Policies-- STAY AWAY FROM D-LINK
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
D LINK help
by ebjo / September 16, 2006 10:19 AM PDT

Yea I had trouble with them too. Wireless router. talked with one rep. went through a whole list of stuff, none of it worked. Called back and talked to a different rep, she had me up and running within 30 seconds. She said reset router bang on fired right up.

Collapse -
The most common gaffe for range extenders is...
by R. Proffitt Forum moderator / September 16, 2006 10:58 AM PDT

A disabled SSID broadcast. That bit of advice you read out there was well meaning but causes many things to stop working.

Bob

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.