ya I did alot of research about boutique builders and cyberpowerpc is one that you can't trust. Worse is IBUYPOWER.com, half the customers receive their computers with none of the wires connected.
If you want high customization on your pc, basically the only boutique builders you can trust are Velocity Micro, AVADirect, Puget Systems, MainGear, and Falcon-NorthWest. Out of those AVADirect gives cusotmers the MOST options, and of course there's VooDoo, but not alot of people can afford their computers.
I recently purchased a computer from CyberPowerPC. My fault for not reseaarching the company a little more, but their ratings are horrible and have had multiple complaints that they do not resolve. When I received my computer I noticed the video card was a crappy older OEM version of the card I should have received.
CyberPowerPC mislead the buyer. They advertised one thing and sent another. On top of that they still tell me they sent me the right product. Basically, I have had an attorney write them a letter, contacted the BBB, Attorney general from my state and theirs, FTC, and I have had no luck with this company. They just send back misleading information that one might think logical if they didn't know what the product is.
Check your system. You most likely have some really crappy pieces of equipment that you paid big bucks for and CyberPowerPC didn't send you the correct product.
If you go to other websites around the Internet they make it clear on what product you will be buying. CyberPowerPC deceive their customers.
CyberPowerPC advertised a NVIDIA 512mb 8600 GT. They sent me an OEM version. If you look around the internet you will find that every website, other than CyberPowerPC, makes it clear what version of the card you are getting. The version they sent me didn't have dual DVI outputs and they keep stating they sent me a product with Dual DVI outputs.
The card has 1 DVI and 1 VGA.
Check your computers. Let me know if they have mislead you. I want to pursue a class action lawsuit against this company. Look at their BBB rating. Last time I checked it was an F!
If you can post with feedback that will help to get this lawsuit on its way and get your money back.