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Resolved Question

Customers cant open my products

Hi, i have a website(satvoices.com)i used to use e-junkie for downloading the voices to the customer and had no problems but i now have a system in place where all the products are purchased and download directly on the site.

Problem is Mac users seem to have trouble downloading and opening the products including the voice manager tool.I have no idea what the problem is.Is there any way someone could download the free voice manager tool and free voice at https://satvoices.com/?page=3 to see if they can download?

Any ideas what the issue is by looking at my site? That would be real helpful.Thanks.

Discussion is locked

Havingtroubleasalways-2467815325806175643490230961 has chosen the best answer to their question. View answer

Best Answer

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Sorry we couldn't help.
May 24, 2012 4:20AM PDT

Since we can't replicate the issue we can't tackle it.

Your next move is to get the problem, what I call IN HOUSE. Make it happen in your shop or company so you can get your programming or staff to look at it.
Bob

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Thanks

I sorry about "useless" comment,bit upset, i wasn't trying to spam. Although I do understand it looked that way lol.
Unfortunately already been to the guys i use they said they only use windows or something so weren't very helpful.
Thanks anyway.Happy

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also..

This was helpful after all to know no one could duplicate the problem, it narrows down the possible causes of the complaints.

Thanks

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Let me share one of my pet "issues"
May 24, 2012 4:56AM PDT

I had this user that would set the security software to MAXIMUM PROTECTION and sure enough, no internet connection among other problems.

I'm not sure what the end of that story was but that setting was supposed to do that. They were adamant that it was a bug in our software which did work fine once that setting was move up one notch. It didn't matter to them that no web browser worked either.

Go figure what they did next.

Anyhow my point is that with all the Windows issues today with malware, registry cleaning and the move from folk knowing how computers work to folk expecting these to be nothing more than "appliances" we have a recipe for support disasters.
Bob

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I hear you.
May 24, 2012 4:37AM PDT

These forums fight spam a lot and you can get beat up if you get too close to what some call spam. The moderators do get alerts and this was not deemed as out and out spam but those that hate spam, well you see the results. Moderators do hate spam but see what you are asking and let it slide because it's a real problem (digital delivery issues.)

My best advice is as above. Get the problem to happen in house. Why do I write that? One of my hats is not only software development but electronics design and unless I see it, it's harder for me to figure out. That's true with most problems and why I offered that.

Good hunting,
Bob

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I see now..

Yes I see it defiantly looked like spam, I wish I hadn't included domain.I will keep investigating the issue anyway! thanks again..(the funny thing is I hate spammers too I get it all time in my site's post's as it's wordpress based.)

Thanks. Happy

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Now this is confusing,
May 24, 2012 4:55AM PDT

Not trying to bash you here but there never was any invitation to look at your FAQ page;
"If you had looked at my FAQ's page you would have seen this mac issue is genuine".

That said, I repeat that I had no problem whatsoever downloading your Voice Manager but I have to ask why I would do that as the download is a Windows program. I trashed the file when I saw it was an .exe

Then I see your FAQ, now that you mention it, has a section on "will this work on my Mac?" with the answer being "Yes, if you can open a zip file they should - but if they don't LINK"
That answer is like an answer one gets from Microsoft. While it may be factually correct, it does not really answer the question and is not really much use.
When someone asks the question "does this work on a Mac" the question is really "does this run on OS X"
The truthful, and useful, answer is "No, not unless you want to mess with Juicer or Wine or spend $200 + on a Virtual Machine and a copy of Windows.

Unless you can write a version of your Voice Manager that runs under OS X, without the user having to jump through hoops, I would change your "Yes" to "No, it only runs on Windows"

JMO

P

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Excellent advice...

Your right. i have amended that and said no to question until i find a better solution if there is one, thanks Happy

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Answer
No problem with a Mac,
May 23, 2012 9:00AM PDT

could you be trolling for customers, perhaps?

P

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???

Yes trolling for customers saying theres a problem using the voices duh!

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Answer
Since you mention Macs
May 23, 2012 7:47PM PDT

I didn't test it for Windows, but a couple of things I noticed.

Prince Charlie... who?

Quis Tarrent... who?

I hope you are not selling these as genuine voices because;

1] He is never called Prince Charlie, and I very much doubt the real Prince would offer his voice for anything like a satnav.

2] Quis Tarrent wouldn't be too pleased at his incorrect name.

I didn't bother to check any others and since my colleague has tested this with a Mac I have to wonder at the purpose of your post.

Mark

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???

Changed the names for legal reasons hence charlie and Quis not selling as any celeb, it doesnt take a genius lol

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(NT) Thanks guys this forum is USELESS!!!!!
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You're welcome
May 24, 2012 3:49AM PDT

You're welcome. If it had been my call, your post would have been removed as being spam, but I guess when I submitted it for review the majority of moderators gave you the benefit of the doubt.

At best you seem to be offering a legally questionable service, and no one can seem to duplicate your issue. Doesn't seem unreasonable to think that, given how low you're already willing to stoop, that you'd feign some kind of a problem just to try and drive more traffic to your site. I would have to grudgingly give you credit for being more creative than the average spammer where that the case.

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look at my faqs and you would see its a problem...

Impressionists are not legally questionable.Did you see a picture of any member of the royal family or even a TV presenter? It's totally unnecessary to attack my business, I'm not some big business it's just me so if i have a problem i have to go hunting. Perhaps you thought i was earning big money.These products are impressions and parody's, it says that after every product.If you had looked at my FAQ's page you would have seen this mac issue is genuine and i really needed assistants.I've never needed to use a forum about Mac's before so i was in the dark about where to post i knew i had to give domain and mention the free downloads as i didn't expect anyone to help me and actually buy one.I would never spam a site as this is detrimental to seo on the Google index apparently.I did expect some help though.

Anyway just a rant this, I'll try elsewhere. Sad

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The size
May 24, 2012 5:01AM PDT

The size of your business doesn't mean that you're somehow exempt. You are following the strict letter of the law while quite probably violating the spirit in many regards. A one-person operation being run out of a little hole in the wall can be just as guilty of that as a major corporation like IBM or Microsoft.

In any case, you did get help. Maybe not the help you were looking for, but multiple people claimed to be unable to duplicate the problem, which in turn suggests it's not anything to do with your site, but the configuration of your customer's browsers. I fail to see how that is not helpful. You had at least two possibilities for the source of the problem, and you've subsequently eliminated one of them. Even better is that the one you eliminated is the one that would require you to dig into the code powering your site and figure out what's going on. You appear to be off the hook as the source of the problem in this instance. So you're going to have to show me where exactly the unhelpful bit comes in there, because I'm not seeing it. What I see is some extremely helpful comments.

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ok

i've done research on it maybe i should do some more but i wouldn't be in a business that is basically illegal and if i find out that my business is i WOULD stop.Your initial anger towards me(based on thinking me a spammer) should have been stopped by now really as it's clear surly that i'm not a spammer, I've already made changes to my site based on the advice on this forum which IS helpful(i apologised for that earlier)I'll be glad to be shot of the whole business anyway it's too much hassle."Configuration of your customer's browsers" sounds like very good advice and i will probably include this in faq.


Ps.can i remove post with domain?

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sorry

sorry about that, one of my funny turns