Customer service for Microwave

I have been jerked around by samsungs customer service for my microwave for 2 months. I dont know what to do. I purchased an extended warranty from samsung and about 2 months ago the microwave started to turn on by itself, fan, lights , controls stopped working etc. Call customer service and after about 3 weeks of calls they responded that they couldnt fix it and offered a refund of ~$421.00 which i accepted. They said I would receive an e mail in 2 to 3 days. I have called every other day for going on 6-7 weeks and keep getting a different story every time. I cant seem to get a supervisor on the phone. I spend hours- really hours- on hold and I dont know what to do anymore. ready to go to one of my local news stations. Anyone have any ideas

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There is a Samsungs...

Rep here, hopefully they'll pick up on this.

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Hope the rep shows up but try this too.

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