But CNET does have a Samsung forum so let me offer a clue for the best effect.
1. Post your story.
2. Be sure to include Country, Model Number and most important!
3. The TRANSACTION NUMBER from your call(s) to Samsung.
There is a Samsung Ambassador in that forum and while some task them for taking the weekends off, I think the results have been outstanding.
10 out of 10 stars!
Bob
Hello...does CNET ever rate a product inclusive of its opinion/feedback regarding customer service? I've been in the midst of a nightmare regarding Samsung's inability to honor my extended waranty for which I paid over $400.00. I've written to the President & CEO, Mr. Kim, and the President of Consumer Products, Tim Baxter, but have not heard back.
A review/guideline section for Consumer Support would be a most welcomed aspect so that consumers can choose products including this criterion. Any chance of CNET doing this? Thank you. CAINPD

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