From reading all the distress emails on this subject including the one I filed for myself, and after reading all the help responses, none of them actually suggested what I found to be my own fix. What I found was this: for those of us with laptops without joysticks, you must disable your touch pad if you are using an external mouse, as I have been. Only that will fix the problem. Good luck to you all and thank you for all the help I was offered. Alfredo
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?