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General discussion

Ctrl key is not working in MS Word 2007

Jul 17, 2010 2:46PM PDT

It seems the problem occurs only in Word and not in none of the other Office apps.

I've verified the short-cuts list and the input language.

Any ideas?

Thank you.

Discussion is locked

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The control key can be used for many purposes.
Jul 17, 2010 9:26PM PDT

Please tell more.

Kees

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Common uses
Jul 17, 2010 9:34PM PDT

Right, sorry.

Well, I was referring to the common uses:
Ctrl+C, Ctrl+V, Ctrl+A and Ctrl+Z.

None of them is working in Word.

Thanks!

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Re: control key
Jul 17, 2010 9:41PM PDT

Other common ones (in Word) are for example:
- ctrl-home, ctrl-end, ctrl-right arrow for moving the cursor
- ctrl-shift-space for entering a non-breaking space
- ctrl-1, ctrl-2 for changing the distance between lines
None of them work?

What happens if you delete the standard template normal.dot (or is it normal.dotx in Word 2007?). That's kind of a cure-all for Word issues.

What happens in a new Windows user account (that is, with default settings)?

Does it work when running in the special diagnostic Safe Mode as explained inhttp://www.lockergnome.com/oztech/2007/11/13/how-to-run-word-2007-in-safe-mode/
Then most likely it's an add-on.

Kees

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Control Key
Jul 19, 2010 12:22AM PDT

Well:
Ctrl+Home\End, Ctrl+Right\Left arrows and the others you have mentioned - all are working.

So only the select all, undo, copy and paste are not working for me.

Deleted the Normal.dotm, and it's still not working.
Running in safe mode did not do the trick either.

BUT: running with a different simple user (Usually I'm running with an administrator) worked!

What do you think the problem is? How do I reset my user's settings?

Thanks!

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Re: control key
Jul 19, 2010 6:06AM PDT

Well, if it isn't in the normal.dot you can try to treat it as a case of a corrupted account. http://windows.microsoft.com/en-US/windows-vista/Fix-a-corrupted-user-profile tells you how to make a new one and copy everything except the user part of the registry.

Making a new one is easy. Then try if Word is OK there. If so, you can consider to continue with the remainder of the recipe. COPY, don't MOVE and you can always goback and retry.

Kees

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Thank you
Jul 19, 2010 7:04PM PDT

I took your suggestion and replaced the user, it worked!

Thanks again.

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(NT) And the cause will stay a mystery forever ...
Jul 19, 2010 7:22PM PDT
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Delete MS Word Setting File.
Dec 28, 2015 5:07AM PST

Delete or Rename Word12.pip file from
C:\Users\Your_Nam\AppData\Roaming\Microsoft\Office.