General discussion

"ctl-alt-del" does not work as it should

My sister has an old IBM computer with ME. It has many problems, one of them is the subject of this post.

When she experiences a computer hang, (that is, when the houglass is stuck and nothing will respond), she hits "ctrl-alt-del" so that she can end tasks. Nothing happens. "Ctrl-alt-del" brings up nothing. She ends up having to turn off her power and re-boot. Then, the scandisc feature runs automatically, and she loses her active desktop. Takes awhile to get everything back in shape.

But my main question is how can I get her "crtl-alt-del" to work again so she can shut down properly or end tasks?

Or should she just buy a new computer? (We are beginning to think about that option.)

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A few suggestions re: CAD

Computer Stops Responding After You Press CTRL+ALT+DELETE (Q195164)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q195164

SYMPTOMS
When you press CTRL+ALT+DELETE to open the Close Program dialog box in Windows, your computer may stop responding (hang).

CAUSE
This issue can occur if the Reboot.vxd file is located in the Vmm32 folder and is damaged or is the wrong version.

RESOLUTION
To resolve this issue, rename the Reboot.vxd file in the Vmm32 folder and then restart your computer. For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double-click the "Renaming files" topic.

MORE INFORMATION
The Reboot.vxd file is normally integrated into the Vmm32.vxd file, and should not appear in other locations.

***************************

More suggestions:
Click on:Start/Run
Enter "msconfig" without the quotes
Click "OK"

Click on the "System.ini" tab

Scroll down to the section called [386Enh]

Look for this entry: "LocalReboot=xx"

If you have the entry, after the equal sign, does it say "on" or "off"?

BTW: On the "General" tab is the box before "Process system.ini file" checkmarked?


NOTE: There may be other things going on in the background that are eating up resources so that CAD can't function properly. I would suggest that she download and run the free Ad-Aware program to search for spyware as well as running a free-online scan for viruses. Some viruses will actually disable her anti-virus program giving her the illusion that things are fine when they aren't, but an on-line scan will find them if they exist and remove them for her. The following list are member recommendations with housecall at Trend's site being the number one pick for free on-line virus/trojan scans. Not all of the programs have to be installed and run...pick and choose.

Make sure that you don't have viruses or spyware resident on the machine. Please click on any of the free online virus scanners at the links below:

You can get an online scan for viruses, trojans and variants at any of the following....however, all except one runs with an Active X control and will only work with Internet Explorer. The Trend scan link also includes a link for a Java version that can be run by other browsers such as Firefox.

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Wow, thanks.

I will get back to her computer this week sometime and post a response to your specific questions. I will print out your suggestions and follow them. Thank you very much!

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