Samsung forum

Question

Crystal Surround Air Track problems with TV - no sound

by EdRambo / January 12, 2013 2:04 AM PST

I have a Samsung TV - model UN46C8000XP and I just got a Crystal Surround Air Track. I used the Optical Adapter (BN39-01154M) as is required and plugged it into my TV and the Crystal Surround Air Track with an optical cable. I changed the TV to external speakers (and tried without this change) and I get no sound . What is the problem?

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All Answers

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Answer
No links so try this.
by R. Proffitt Forum moderator / January 13, 2013 1:48 AM PST

Sorry but I don't see links but common settings I try are as follows. Look for places to change the audio to PCM, Stereo and others on the TV. Sound bars often are silent if you send them 5.1 sound.
Bob

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5.1 sound
by EdRambo / January 13, 2013 12:21 PM PST
In reply to: No links so try this.

What is 5.1 sound?

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5.1 sound.
by EdRambo / January 13, 2013 10:50 PM PST
In reply to: 5.1 sound

I looked up 5.1 sound and it sure looks like that is what my TV would use. So does this mean that my Samsung TV will not work with my Samsung Crystal Surround Air Track? There must be a work around.

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It only means
by R. Proffitt Forum moderator / January 14, 2013 1:37 AM PST
In reply to: 5.1 sound.

That you look around the menus for a setting to send out PCM or stereo. You bring up a good point. Should each product include tutorials on all things audio and more?
Bob

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Crystal Surround Air Track & Samsung TV
by EdRambo / January 14, 2013 3:14 AM PST
In reply to: It only means

My TV only allows PCM audio.

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Then it's a warranty issue.
by R. Proffitt Forum moderator / January 14, 2013 4:03 AM PST

Call it in or try the top of this forum to arrange for repair.
Bob

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Answer
About Crystal Surround Air Track
by Samsung_HD_Tech Samsung staff / January 15, 2013 6:15 AM PST

Hi EdRambo,

Sorry that I'm coming late to the discussion. What's your model code for this sound bar?

HD Tech

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Crystal Surround Air Track & Samsung TV
by EdRambo / January 16, 2013 1:22 AM PST

HW-E450/ZA

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Re: Crystal Surround Air Track & Samsung TV
by Samsung_HD_Tech Samsung staff / January 16, 2013 3:53 AM PST
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Crystal Surround Air Track & Samsung TV
by EdRambo / January 17, 2013 1:02 AM PST

This is exactly what I did, My model has two audio out jacks. One uses a standard audio jack and the other is the "Digital Audio Out (Optical) which requires the Optical Adapter (BN39-01154M) and this is what I used..

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Crystal Surround Air Track & Samsung TV
by EdRambo / January 17, 2013 1:06 AM PST

And do I set the TV to "External Speakers"?

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Re: Crystal Surround Air Track & Samsung TV
by Samsung_HD_Tech Samsung staff / January 17, 2013 6:14 AM PST

Hi EdRambo,

It's worth trying. Also, make sure you're changing sources on the sound bar.

HD Tech

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