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Question

Crystal Surround Air Track Issue

by bensley55 / September 8, 2012 5:07 AM PDT

Just purchased new Samsung TV and Crystal Surround Air Track Bar. No problem getting TV hooked up and fully expected to just connect the HDM1 cable from TV to the Bar, but it does not work. Tried using the old fashioned cables (red & white), but still nothing. Can someone help me understand this thing. The instructions are very cryptic.

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All Answers

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Answer
Re: Crystal Surround Air Track
by Samsung_HD_Tech Samsung staff / September 10, 2012 2:00 AM PDT

Hey bensley55,

Could you post the model numbers for the two products?

Regards,
HD Tech

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Answer
HW-F350
by Mihmm / October 30, 2013 7:53 AM PDT

I also cannot get this to work. I have mine hooked up to lg smart tv
Direct cable no other components work. Switched to external speakers - still no sound through the sound bar. What am I missing?

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Try adding the details asked for above.
by R. Proffitt Forum moderator / October 30, 2013 8:10 AM PDT
In reply to: HW-F350

Or better yet, make your very own (and complete) new post.

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PS. I see you posted about the rubber covers.
by R. Proffitt Forum moderator / October 30, 2013 8:11 AM PDT
In reply to: HW-F350

It appears you sorted it by taking off the rubber protective covers on the cable.

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