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Critical Updates Will Not Download

by ninenot / October 30, 2004 3:04 AM PDT

This is the second post--two weeks ago, Grif responded and suggested that MS may be running too many downloads and that I should try a few more times.

My PC is running XP (Home) with the SP2 update from CD. When I go to the MS Update site, MS suggests two downloads--the IE and the Office.

Not only do I go to the site manually, I have set "automatic update" to run, as well. In addition, I turn off ZoneAlarm and Norton while at the download page.

The updates simply do NOT download. After failure, I go to the 'history' page and click on "failed"--and find the following Error Code: 80072EFD.

Searching Yahoo! or CNET for that code gives me all kinds of stuff on XML, I think (?!?!)

Any thoughts out there?

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Re: Critical Updates Will Not Download
by billzhills / October 30, 2004 5:56 AM PDT


Most times that I run into this it is due to a pest having trashed IE settings. The only solution I have is to uninstall IE with IEradicator. Have the IE6 set-up file on your H/D as you will have no browser. FireFox and M/S do not play nice.

Wait for some others to join in they may have a less radical cure.


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Re: Critical Updates Will Not Download
by Grif Thomas Forum moderator / October 30, 2004 11:48 AM PDT


I'm seeing that a number of SP2 installations will require the newest script engine to function correctly on the Windows Update page. Please download it from the link below, install it, then try Windows Update again:

Windows Script 5.6 for Windows 2000 and XP

After doing so, make sure to disable the "Pop Up Stopper" on Internet Explorer before visiting the site. (While in Internet Explorer, click on "Tools", select "Pop UP Blocker", then click on "Turn OFF Pop Up Blocker".)

If you can't get the standard Windows Update site to work, then you may need to install the updates manually. Just for kicks, see if the Office Updates page will work for you. Much like Windows Update, it should identify Microsoft Office products that need updates, and will provide their downloads. After clicking on the link below, then click on the "Check for Updates" link toward the middle of the page:

Microsoft Office Updates/Downloads Page

If that doesn't work, then make sure you're aware of the Knowledge Base article number, then do a search for the article at the link below. You should then be able to download it manually:;en-us;kbjump

If you need to manually download the newest Internet Explorer 6 update for XP SP2, here is that link. You can download the installer file manually and install it offline.

Cumulative Security Update for Internet Explorer for XP Service Pack 2 (KB834707)

Hope this helps.


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Re: Critical Updates Will Not Download
by ninenot / November 4, 2004 7:31 PM PST

Thanks, Grif. Here's "the rest of the story" to date:

I downloaded the script engine per your suggestion, no problems, then went to the IE download page to retrieve KB834707, saving it to my desktop. When that was complete, I double-clicked, and the update will NOT run on my IE; the error message says that the update will not run on my version of IE.

Back to MS to download the latest version of IE--and there, I am told that what I have running is the latest version. This raises the question why the Microsoft update-scanner keeps telling me that I need an's a mystery, I guess.

As to Office: been there several times. The Office Update page has had "technical problems" and will not complete the scan of my installed s/ware. So then I go directly to the download page and select the short version (I still have my installation CD.) In about 6 tries, I've never been able to get the complete download which lasts about 2 1/4 hours.

Oh, well.

Thanks again for your suggestions. At least I have a Script update.

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Ninenot, Another Suggestion...
by Grif Thomas Forum moderator / November 5, 2004 8:22 AM PST

It appears as if the Service Pack 2 didn't install correctly. The manual update of Internet Explorer is telling you that your IE version isn't SP2 and some of the other issues indicate the same thing.

Since you have the SP2 CD, I suggest uninstalling SP2, then reinstall it. You can either uninstall from the Control Panel/Add-Remove programs or use System Restore to go back prior to the SP2 update. Prior to reinstalling, make sure to clean up the Temporary Internet Files folder, the "Temp" folders, then run Error Checking/Chkdsk and Defrag to optimize the hard drive. After the reinstall, you can attempt to install the KB834707 update, then install the Scripting update as well.

Hope this helps.


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Re: Critical Updates Will Not Download
by ninenot / November 13, 2004 9:30 PM PST


Thanks for the suggestions w/reloading SP2. As it turns out, there are two differing downloads for the IE patch--my hardware retailer suggested I look more carefully at the KB articles. Using 834707 did NOT work, so I used the other one, which did.

THEN, finally, I was able to download the Office patch, as well, although I ran the download three times before an un-corrupted one came through.

By this time, MS is probably getting SP3 ready to ship...

Thanks again!

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(NT) (NT) Ninenot, Good Job & Keep Up The Safe Computing !
by Grif Thomas Forum moderator / November 14, 2004 6:33 AM PST
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