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Alert

Critical system problem

Aug 13, 2011 12:51PM PDT

I was loading a game that I've run many times before and since it usually takes my computer a while to load it I decided to go away for a few minutes. When I came back, I noticed my computer had randomly rebooted. After going through the usual system BIOS boot up, suddenly nothing happens where Windows XP would usually start to boot up.

I have no idea why this happened and I'm really freaked out about this and don't want to lose any of my files because of this.

I have a Dell XPS 410 with Windows XP SP3.

Thanks!

Discussion is locked

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Difficult to say for sure
Aug 13, 2011 1:12PM PDT

Difficult to say for sure, but it sounds like your HDD died. If you can find the DVDs that came with the thing, one of them should have a copy of Dell's diagnostic program on it, or you can download it from Dell's support site. I'd be willing to bet a shiny nickel that the HDD will be reported as bad.

Since there's almost certainly no warranty to speak of on this thing, you're on your own replacing the drive and reinstalling the OS, but it's just your standard SATA HDD, so no big deal. If it was just a HDD crapping out, that's not a terribly expensive thing. While you have the side panel off, it'd be a good time to take a can of compressed air to the fans. I used to be responsible for maintaining a couple labs full of those things, and they can get pretty nasty really fast.

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Well
Aug 13, 2011 1:27PM PDT

I hate to say it, but that really does not help me. Replacing the hard drive isn't a problem, but the files that I have on the hard drive are extremely important. I need to know what I can do to rescue the files on the hard drive before I do anything else.

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If the drive died
Aug 13, 2011 10:58PM PDT

If the drive died, there may be no getting the files off short of paying for professional recovery services. So, time to go fishing out your most recent backup. If you don't have any backups, then you really only have yourself to blame.

You can try Bob's Linux Live CD idea (and just as a tip, try googling it), but I'm not so sure you're going to have any luck with that. It sounds an awful lot like the drive is just dead, and never to rise again.

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Now that everything's done
Aug 16, 2011 1:12AM PDT

I thank you for trying to help, but I must say, I did not find your replies helpful at all. Perhaps your files are all safely stored in an external HD or you simply have no files that you would miss if your hard drive crashed. But for me, this was a very scary situation. Ten years of files were on that hard drive. And even though I managed to recover all of them, it's taught me a valuable lesson on backing up files.

I did not like the negative wording and how you were certain that not only was my hard drive dead, but that my files were likely gone and my HDD was "never to rise again." Considering the state of worry that I was in, it didn't help to read that. And even though you WERE right, being a bit more positive would certainly help you in any future topics you decide to help people with.

Have a great day!

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If the files are still there.
Aug 13, 2011 1:35PM PDT

You could see them with a Linux Live CD (just boot, no install, no learning linux.)

If that sees the files, we can save them.
Bob

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All right
Aug 13, 2011 10:12PM PDT

How would I go about obtaining one of those?

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Try this.
Aug 14, 2011 12:43AM PDT
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Hooray!
Aug 14, 2011 12:58AM PDT

Well, it worked and my files are indeed intact. I am in the process of transferring my most important files to a USB stick at the moment. Now, if the problem is with the hard disk, how badly damaged is it? All my files are just fine, but when I listen to it reading, there is a quiet, rhythmic "clicking" that I don't recall hearing before.

If I replace my hard drive, how do I know what hard drive to buy that will be compatible with my computer? Should I buy one with the same amount of memory as the original? When I install the new hard drive, am I able to simply use the "Windows recovery" disc that I got with my computer to reinstall the same copy of Windows XP?

Thanks very much for this!!

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Can I be honest and blunt?
Aug 14, 2011 1:14AM PDT

Sorry but I don't have enough clues to tell you what recovery software to try next. Over in the CNET Storage Forum at the top are the usual recovery titles but you are using the best one first by getting what you can't lose out of the drive.

AFTER the saving we can try one thing but as you know, nothing is certain. That's why we backup first.

Ready? Using our bootable XP CD we boot and head to the Recovery Console. It's not hard since we are going to use ONE command and ONE command only to see if it's a common problem. Let's save more heroics till later.

I've subscribed so I will get an email when you or others post here.

Here's the command I'd try first. CHKDSK C: /F

Need to read about it? Here's a link -> http://vlaurie.com/computers2/Articles/chkdsk.htm (there are more if you want to find them.

RECAP: I suggest heading to the XP RECOVERY CONSOLE command line and use of the CHKDSK on drive C: with the /F (fix) command.
Bob

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Well here's the thing
Aug 14, 2011 1:31AM PDT

Are you suggesting I try to save the current hard drive? Because I'm at the point where I'm ready to buy a new one, but I need to know specifically what to get. What happened is I don't have an external hard drive and I have more files than my USB stick can handle so I was going to be buying an external HD to backup ALL my files and then install the new internal HD.

When I asked about XP, I have a disc here that came with my computer labeled "OPERATING SYSTEM Already installed on your computer; Reinstallation DVD; Microsoft Windows XP Media Center Version 2005 with Update Rollup." Yes, old, I know, but I'll be applying Windows Updates soon after.

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Link, comment.
Aug 14, 2011 1:50AM PDT
http://support.dell.com/support/edocs/systems/xps410/en/SM_EN/specs.htm notes the drives are connected to the SATA ports so you'll need a SATA drive.

Installing this OS is a little rough on users so be sure you have the time and patience.

There are a bazillion 3.5 inch SATA drives. All I would suggest is to not go nuts and settle for some 500GB drive to avoid tempting fate.
Bob
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Nearly finished
Aug 14, 2011 11:27PM PDT

Well, I transferred all my files to the external HD with Ubuntu, replaced the hard drives and installed XP. All in all, it took about 11 hours to do everything. However, I'm not out of the woods yet.

I'm having a couple minor problems I'm certain can be easily resolved. For one thing I'm not getting a sound level. It tells me in Sounds that there are no devices detected anywhere. Another small detail is that I'm not getting an internet connection detection. When I plug in my modem, nothing happens on screen. Local Area Connections also has no connections at all.

Thanks again very much for your help!

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Whoops
Aug 15, 2011 12:09AM PDT

Ignore last message about the minor problems, I found a driver CD that fixed everything.

Once again, thanks!

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Good to read.
Aug 15, 2011 1:19AM PDT

All the files safe is the best part.