They were trying to move MP3 files directly to the device. But what we discovered was the bitrate and encoding was not compatible. I don't own this model but share that with a little suggestion of changing encoding they finally got it going. As to "I also cannot rip directly to player. I have to use Windows Media Player to move music to it" if that feature is supported and does not work, make that a warranty issue.
Bob
on the player. It shows up on the sidebar, but only sees one of the default files. I have 17 GB of music on it, I also cannot rip directly to player. I have to use Windows Media Player to move music to it.
Any advice?

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