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Question

Crashing with BSODs and browser crashes

Feb 23, 2018 12:06PM PST

Starting last night, my desktop has been on a cycle of run, BSOD, reboot, run a little bit, repeat. It's done this before and I usually ended up sparing myself the trouble, reloading Win 7, and it barrels along for a little while before this pops up.

The usual BSOD messages are: x0000001A MEMORY MANAGMENT, x00000024, x0000001E
The following have popped up only once: x0000003B SYSTEM SERVICE EXCEPTION, x00000019 BAD POOL HEADER, x00000050 FAULT IN NON PAGED AREA

I've noticed during it all that Mozilla Firefox crashes as soon as it opens. Windows Explorer keeps crashing. Google Chrome fails to load pages, or crashes shortly after and needs to restart.

I have a custom build desktop with the following stats:

Windows 7 Home Premium SP1 (I like Win 7, ok?), 64 bit
MSI Z170A PC Mate (MS-7971) motherboard. Running an Intel Core i5-6500 @ 3.2 GHz. All drivers updated per the Live Update program.
Ram is 2x Patriots for a total of 8GB, DDR4, 2133 MHz. No PCH Unit
BIOS is E9791IMS.A20, ME Version 11.0.0.1160
1.5TB of total HD space, between 2 harddrives (Western Digital)
Overlock CPU is set to Auto
Fast boot disabled
AHCI/RAID is on
No changes to BIOS since I last installed it.

CHKDISK ran twice during reboots. Rescue Doc hasn't worked before. Memory Scan didn't show any errors.

Discussion is locked

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Clarification Request
First step. No overclocking.
Feb 23, 2018 12:21PM PST

The 0x1a is as you find on google all over the map on causes. Go back to no overclocking to start.

Also, in the browser turn off hardware acceleration for now. Google like this:
"How to disable hardware acceleration in Chrome."

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And the second step?
Feb 23, 2018 4:14PM PST

That's been fixed. Changes set to the following. The problem is still occuring.

CPU Ratio Apply Mode = All Core
CPU Base Clock 100 MHz
CPU Base Clock apply mode = auto
XMP = disabled
DRAM frequency = auto
EIST = disabled
Intel turbo boost = disabled
Memory try it = disabled
I'll admit I don't know anything about overclocking.

What about the other error codes?

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So did you turn off the hardware acceleration?
Feb 23, 2018 6:05PM PST
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speccy
Feb 23, 2018 7:06PM PST

No I just quit using Chrome and used IE. I'm using a 2nd computer to research all of this.

speccy link<br>

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A new development: SFC /SCANNOW
Feb 23, 2018 8:00PM PST

Ran sfc /SCANNOW. It gets to 10% of verification complete then says: "Windows Resource Protection found corrupt files but was unable to fix some of them. I haven't had this happen before, ever. Opened the cbs.log and found a lot of "Status Object name not found"

Decided to rerun CHKDSK and it says:
File verification completed.
518 large file records processed.
0 bad file records processed.
0 EA records processed.
44 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)...
40 percent complete. (154847 of 209712 index entries processed)
Error detected in index $I30 for file 2709.
41 percent complete. (163599 of 209712 index entries processed)
Index entry UI?NIM~1.MUI in index $I30 of file 10739 is incorrect.
42 percent complete. (165182 of 209712 index entries processed)
Index entry license.txt in index $I30 of file 22436 is incorrect.
42 percent complete. (167386 of 209712 index entries processed)
An unspecified error occurred (696e647863686b2e 4aCool.

I've never seen that before either.

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Actually a good find.
Feb 23, 2018 8:12PM PST

OK about CHKDSK. It's a common issue and once your backups are done, do the full CHKDSK on both drives.

CHKDSK C: /F /R /X

Will take time so do this when you can do without the PC.

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This May Be a REAL Problem
Feb 24, 2018 6:37AM PST

You clearly have corrupted system files, and this might be caused by several factors, uppermost of which is a corrupted system drive.

You didn't say whether you are using an SSD or an HDD as your system drive. I have seen symptoms precisely like those you are describing on older SSDs that have reached the end of their life cycles, although data corruption is certainly not unique to SSDs. Either way, though, this is likelier to be a hardware problem than anything else.

There is also a remote possibility that your CPU (or some other temperature-sensitive component) is overheating (rendered less remote by the fact that your system is a custom build). There's a little freeware program called "Open Hardware Monitor" (available at http://openhardwaremonitor.org/) that is very useful to observe various component temperatures throughout your system.

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HDD
Feb 24, 2018 12:43PM PST

Hard disk drives.
So does the HDD need to by physically replaced entirely? I bought it last fall. Or just a wipe and reinstall of the OS?

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I'd do the long chkdsk.
Feb 24, 2018 12:54PM PST

With errors, SFC may balk and fail.

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Clarification Request
Skylake on that board and OS?
Feb 23, 2018 7:52PM PST
https://www.msi.com/Motherboard/Z170A-PC-MATE.html only calls out W8 and W10.

There are so many prior posts about W7 and Skylake that I worry here. Onwards with that Speccy.

1. Power Profile. Set all to never till problem resolved.

2. Chrome. Still running. May have to uninstall?

3. Channels #: Single is odd since you have two sticks Might have one in the wrong slot.

4. BIOS is very outdated. See https://www.msi.com/Motherboard/support/Z170A-PC-MATE.html for why it was updated.
You have:7/17/2015
For the CPU it notes 2015/08/04
There are other updates in the BIOS for microcode and more. Would not leave this undone.
https://www.msi.com/Motherboard/support/Z170A-PC-MATE#support-cpu

5. HDDs look perfect. Moving on.

This is just a Speccy reading. I make no claims any item will fix it.

I don't see the make, model, age of the PSU.
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Still occuring.
Feb 24, 2018 3:01PM PST

Long CHKDSK is running now. I took care of the following from the list above:

1. Done
2. Uninstalled. I'm a Firefox guy anyway. I just had Chrome because Firefox was crashing.
3. Looked in the documentation for my motherboard (novel idea, right?). Indeed one of the memory sticks was not in a recommended slot. Fixed.
4. Updated.
5. Good, since one was purchased in the fall.

Now when it does reboot it takes a good 2-3 minutes to get from the black screen Windows. And, if given enough time, crashes with the same errorcodes a originally mentioned.

So I take processors with Skylake (like mine) don't agree with Win 7? at least thast's what it appears from articles I skimmied through. Great..... Do I need to change processors on the MB? I've done it before. Or is that more trouble than its worth?

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I'd delay a lot of things for now.
Feb 24, 2018 3:11PM PST

The long chkdsk needs to finish, then see if SFC can complete.

Shoot a note to the motherboard maker about the W7 and if it's supported on this board and CPU.
All I can write is you are in uncharted territory.

There are issues to clear up before we point back to the CPU and OS combo.
Still would like to check the PSU. I'm looking to see if it's a single rail or not.

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Power supply info
Feb 24, 2018 3:21PM PST

Sorry I meant to get that:
Thermaltake TR2-600W (p/n: TR-600).

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Ahh, split rail model. Have to check that speccy again.
Feb 24, 2018 3:31PM PST
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long checkdisk results
Feb 24, 2018 5:57PM PST

CHKDSK is verifying files (stage 1 of 5)... 153600 file records processed.
File verification completed. 528 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)... Unable to locate the file name attribute of index entry UrlFErr.htm of index $I30 with parent 0x113d2 in file 0x22b96. Deleting index entry UrlFErr.htm in index $I30 of file 70610. 209722 index entries processed. Index verification completed. CHKDSK is scanning unindexed files for reconnect to their original directory. 1 unindexed files scanned. Recovering orphaned file UrlFErr.ht? (142230) into directory file 70610. 0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)... 153600 file SDs/SIDs processed. Cleaning up 49 unused index entries from index $SII of file 0x9. Cleaning up 49 unused index entries from index $SDH of file 0x9. Cleaning up 49 unused security descriptors. Security descriptor verification completed. 28062 data files processed. CHKDSK is verifying Usn Journal... 35465680 USN bytes processed. Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)... 153584 files processed. File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)... 228613315 free clusters processed. Free space verification is complete. Windows has made corrections to the file system. 976758780 KB total disk space. 61957956 KB in 102372 files. 62488 KB in 28063 indexes. 0 KB in bad sectors. 285076 KB in use by the system. 65536 KB occupied by the log file. 914453260 KB available on disk. 4096 bytes in each allocation unit. 244189695 total allocation units on disk. 228613315 allocation units available on disk.

Internal Info: 00 58 02 00 8f fd 01 00 b4 b1 03 00 00 00 00 00 .X.............. db 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

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Now how about SFC?
Feb 24, 2018 6:06PM PST

That's next.

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Sfc can't complete
Feb 24, 2018 6:47PM PST

Sfc scannow got to 8% then threw the message that it could not continue.

After one of the latest crashes, a crash report popped up. I went to open the dump file but it was all ASCII characters.

Crash report says:

Locale ID 1033
BCcode: 1000007e
Bcp1. FFFFFFFFC0000005
Bcp2. FFFFF80002FC3A62
Bcp3. FFFFF880031D2848
Bcp4. FFFFF880031D20A0
Os version 6 1 6701
Service pack 1
Product 768 1

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Os version 6.1.6701?
Feb 24, 2018 7:20PM PST
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OS version has underscores
Feb 25, 2018 9:04AM PST

Underscores separate the OS version

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MSI also contact
Feb 24, 2018 5:58PM PST

Opened a tech support request to MSI about the Skylake issue.

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Per MSI it's ok
Feb 26, 2018 9:13AM PST

The tech support at MSI said there should be no problems with the Intel core i5-6500 and Windows 7.

Now it appears to be an OS issue, if I'm not mistaken??

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Next step
Feb 25, 2018 9:07AM PST

What do I do at this point?
Replace the processor? I'm still waiting in MSI to respond.
Wipe the drive and wait until this happens again? .. id like to find a permanent fix to this.

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Until MSI or Microsoft reveals it's OK.
Feb 25, 2018 9:34AM PST
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Chkdsk results
Feb 25, 2018 11:19AM PST

So my HDD is ok. But this now could be an OS issue with Win 7?

That's been the solution in the past. Wipe, reformat (to deal with anyy viruses) then re install.

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We covered a possible issue.
Feb 25, 2018 11:51AM PST

Skylake and W7 is iffy unless Microsoft and maker says it's OK.

Since you can't SFC, try SFC the way noted in my last link.

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PS. What is that 6.1.6701?
Feb 25, 2018 9:38AM PST
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Cracked job as in....
Feb 25, 2018 11:16AM PST

...its an unlicensed copy? It registered with MS just fine.

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Even so,
Feb 25, 2018 11:50AM PST

It should have read 6.1.7601 Could be a typo on your part but does raise the question about the OS.

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Probably a typo...
Feb 26, 2018 5:15AM PST

....but I'll recheck it when I get home.

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A typo
Feb 26, 2018 9:40AM PST

It was 7601