Computer Help forum

Question

crashing gpu/pc

by emperorjoe2 / December 19, 2015 5:51 PM PST

I'm having multiple types of crashes, white squares across the screen, black screen then pc restarts and tdrs saying my 970 has stopped working and has recovered. every driver was up to date and I removed my970s drivers after I removed it. its not over heating, and have tried everything listed on the company's forums. I have sent my 970 in for repairs.

But I'm still having crashes after it was removed. I think its my processor/ built in GPU crashing. but I have no idea. if anyone knows what's wrong or how to fix it I would greatly appreciate it. if you need more info on my pc its below and I can add more info if you need it.

Crashing occurs during all pc operations; video games of all types, youtube, google.

Windows 10, 16gb, I5 4430
GTX 970 OC (curentlly in for repairs)
intel hd 4600 (base Gpu)

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All Answers

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Answer
Many reasons
by Bob__B / December 19, 2015 8:55 PM PST
In reply to: crashing gpu/pc

Take the side panel off get a small fan and point it at the innards.....test.

Mobo....make and model?
Ram...I'll assume 2x8GB....are they a matched pair?

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info
by emperorjoe2 / December 19, 2015 11:16 PM PST
In reply to: Many reasons

did the fan thing already and I have cpu and gpu Z installed the hottest my gpu ever got was 45 degress Cel.

not a matched pair ram as the rig came with 4 gb and a 8 gb recently(like in the past 2 weeks, and this has been going on for a lot longer) got a new 8gb to go with it. and I assumed they would work together.

Parts
Ram 1 Samsung 8Gb 1 PNY 8Gb DDR3 dual 800mhz
Power Supply 650W thermal take
Mainboard Hewlett-Packard 2AF3
what part/s do you need the make and model of?

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Test
by Bob__B / December 20, 2015 12:25 AM PST
In reply to: info

Test with one ram stick at a time.
If they both work then look in your manual and find the non-dual channel slots for ram on your mobo.
Use those slots and test with two sticks.

It's best to use a matched pair as odd things can happen when you mix.

Since this is a HP machine is there a make and model of the machine?

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tested
by emperorjoe2 / December 20, 2015 10:23 AM PST
In reply to: Test

ok used memtest and windows memory dia tool had no errors with both sticks at the same time. took out the rams no startup problems but had a few crashes with the old 8gb in and none so far with the new one in, ill let you know otherwise. anything I should be looking for here so I would know what's wrong?

OS WIN 10 64 bit build 10586
model 700-074
bios 80.15
processor intel(r) core(tm) i5 4430 cpu @3Ghz(4cpus) ~3.0Ghz
8192mb ram(only the old stick in)
direct x 12

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You found the bad or incompatible stick.
by R. Proffitt Forum moderator / December 20, 2015 10:27 AM PST
In reply to: tested

Memtest is far from final as to good or bad. But you did find the bad or incompatible memory stick. At this point you have to decide to get another stick (same as the one that works!) or just run on the one good stick.

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still having crashes
by emperorjoe2 / December 20, 2015 11:17 AM PST

had a few crashes with only the new stick in. any other ideas that would be causing the crashing?

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I'd have to know more to guess more.
by R. Proffitt Forum moderator / December 20, 2015 11:30 AM PST
In reply to: still having crashes

As you wrote none, then there's that.

But there are games that WILL CRASH so I often have to help the owner find the game's forum and show them that, well, GameXgame IIV does crash when you have the settings to 12 xAAA mode. Some folk new to PC gaming often think this is not happening any more since that should have been fixed by now.

I see partial stories here about the PC. For example the 970 OC might have been added to some HP desktop without a PSU upgrade.

Then we have HP. My last HP had a BIOS flaw and HP killed the machine in their service center. My last HP. The thing is, HP no longer seems to be able to correct such flaws (hey, they told me they buy it, don't engineer it!)

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alright
by emperorjoe2 / December 20, 2015 11:56 AM PST

upgraded my psu when I got the 970 as I knew that would be a problem.

not trying to do any real gaming with my gpu in the shop but I would expect my base gpu not to crash for hearthstone or some small 16bit indie game, or when accessing a folder with nothing in it, etc.

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I'm missing a vital piece of information.
by R. Proffitt Forum moderator / December 20, 2015 12:02 PM PST
In reply to: alright

You could have upgraded the PSU to a dual to quad rail model and that could cause issues.

It does not matter if "real gaming" is done or not. These GPUs can pull a lot of power in an instant and crashes like you noted at top can occur.

Since I can't find details about this HP PC or the PSU models I am left with, well, an incomplete picture. Not that it may nail it but sometimes you find those awful quad rail supplies and the client gets a short lesson that Watts are never enough when it comes to PSUs.

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Good to go.
by R. Proffitt Forum moderator / December 20, 2015 12:25 PM PST
In reply to: psu info
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Crashes
by Bob__B / December 20, 2015 5:48 PM PST
In reply to: still having crashes

So it fails with either stick.

Run the same test but use a ram slot of a different color.

That machine did not come with w10.
Was it failing with the original os?

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i might have found the problem
by emperorjoe2 / December 20, 2015 10:45 PM PST
In reply to: Crashes

no It came with win 8 and it was not failing with the original os.

I updated the drivers to win 10 but it says my driver crashing is for windows 8. I uninstalled the win8 driver when I upgraded. would this be causing my problems and if so how can I find them and remove them as they aren't coming up in my programs list. I updated the win 10 drivers but it still says win8 drivers.

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Drivers
by Bob__B / December 20, 2015 11:10 PM PST

I don't see support at the hp site for w10 and that machine.
I don't know where you got w10 drivers.
I do see support for w8 and w8.1.

Given any thought to going back to what worked?

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drivers
by emperorjoe2 / December 20, 2015 11:20 PM PST
In reply to: Drivers
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Answer
Let's focus on one thing for a moment.
by R. Proffitt Forum moderator / December 20, 2015 11:36 AM PST
In reply to: crashing gpu/pc

Now that you found the bad or incompatible memory stick. If you find YouTube to crash, google this.

-> Disable Flash Hardware Acceleration.

Many video drivers can't handle that hardware acceleration.

-> If you are trying to game on the Intel graphics, I'm going deaf here as that's on the web. There is no real known cure as Intel HD Graphics is hit and miss. I find that I can help by reducing CPU Cores and video modes but usually gaming on Intel HD is just a horrible thing.

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