Look in Event Viewer to see if anything is noted.
We're stumped, this is a brand new Compac Presserio(I know I've spelled that wrong) laptop.Windows Xp Home. Sorry that's all the system info I have. It crashes without fail every time they try to dial up an internet connection. In deperation they brought it to my house to see if it would connect here, same thing happened.The vendor (a large business chain) had it for a day and said it was fine,they blamed the ISP. The ISP says that's ludicrous go for warranty. The vendor does not seem receptive to that.
We have ruled out spyware and virus infections because they have never been on line with it,nor has it ever had any other programs loaded since it was purchased.
I know this info is sketchy but I'm writing on the chance that some one else might have had a similar experience. Thank you. Ann