Windows Legacy OS forum

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Crash from Win 98 update

by ChuckM / March 26, 2005 11:38 AM PST

Hello'
I"m using Win 98se on a PII 400Mhz. Several weeks ago I got a message from microsoft update , ran the scan and downloaded 3 items (I'M trying to locate what updates they were)that were needed for security, according to MS.
I ended up having to run Windows setup again, did not reformat. Everything is back to normal except for accessing the Internet. I use dial-up, the modem dials up but then can't connect to server. I've checked all settings with the computer I'm borrowing and everything matches. What am I missing??

Thanks Chuck

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The spyware damage issue.
by R. Proffitt Forum moderator / March 26, 2005 11:46 AM PST

I've run into a dozen times over the last month and it was spyware again and again. If that's not it then it's drivers.

Your post didn't supply what the forum tip asked for, or noted spyware or drivers.

Bob

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Don't know
by ChuckM / March 26, 2005 12:06 PM PST

I've run my spyware program, Zerospyware, and nothing was found, I don't think that's the problem. What drivers should I be checking?

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Just a comment.
by R. Proffitt Forum moderator / March 26, 2005 12:18 PM PST
In reply to: Don't know

I've yet to find "one" antispyware to find them all and very few to repair damage. As to drivers, the motherboard drivers and modem drivers would be the bare minimum required. If you are on dial up, I delete the "CONNECTOID" and create a new one after the above.

Bob

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The forum tip.
by R. Proffitt Forum moderator / March 26, 2005 12:19 PM PST
In reply to: Don't know

It seems to not show for everyone. It's your choice to supply information to get the best help.

Tip: If you are asking for help to troubleshoot a computer-related problem, please be sure to include all the necessary information (ie: operating system, model number, hardware, software, etc) that will help others identify your problem for a speedy resolution.

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I just installed
by ChuckM / March 26, 2005 12:31 PM PST

a new modem with drivers this afternoon. I had to put my original modem in this computer to go on line. It acts just like the other one, dials up, no connect. I'm going to run another spyware program and see what I find. What else do you need to know?

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Those are good clues. However...
by R. Proffitt Forum moderator / March 26, 2005 12:44 PM PST
In reply to: I just installed

Since the other modem works, that points to

1. Modem driver issues.
2. You may have tried to use the same dial up connection after switching modems. I've yet to see that work.

Bob

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Bob, I was typing
by ChuckM / March 26, 2005 12:54 PM PST

while your last post came up. I have rerun the conection wizard with the new modem. I also have 2 access numbers and have tried both of them with the same results. The modem is NEW. Just picked it up at the FEDex office this morning.

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The wizard may not ...
by R. Proffitt Forum moderator / March 26, 2005 1:02 PM PST
In reply to: Bob, I was typing

Delete the old CONNECTION aka CONNECTOID in Dial-up-networking. It's a common stumper for many and I can only repeat it a few more times.

If one modem works, then you get to uninstall it's driver and then install the new one's driver, delete the CONNECTOIDS and create new ones.

Bob

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I'm concerned
by ChuckM / March 26, 2005 12:48 PM PST
In reply to: I just installed

because I DID NOT have a problem until I downloaded the updates from Microsoft and then had to reboot. System said there was a problem and to run Windows setup to correct the problem. Now all appears to ok except for the internet connection.

Chuck

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Updates.
by Cursorcowboy / March 26, 2005 10:10 PM PST
In reply to: I'm concerned

1. The article [Q325192] discusses and describes know issues that may occur after installing certain Updates to Internet Explorer or Windows. Please review the content of this article to see whether the described issue you've reported could be linked to anything there.

2. Access the "Windows Update site" and click "View installation history" in the left frame to ascertain your system update information.

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The Update Is Probably The Problem
by jkp / March 26, 2005 3:49 PM PST

Hi Chuck,

I ran into exactly the same problem except I'm on broadband and following the update, my boot would get as far as ZoneAlarm and then lock up.

The problem is not restricted to Win98. The solution for me was in this thread in the WinME forum: http://reviews.cnet.com/5204-6141-0.html?forumID=8&tag=dir.forum

In essence, uninstall or disable Hotfix KB891711. See the above link for the link to Microsoft.

John

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Thanks,
by ChuckM / March 27, 2005 7:24 AM PST

Been a little busy and am just getting ready to go to the shop and check a few of the items that all have advised me on. Will report back with what I find. Thanks again. Chuck

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