crash dump

Hi their I have a alien ware 17 and recently i had a HDD failure so I sent it back to dell to get it replaced, when i received my laptop back I noticed it was a lot slower and running to its full potential, so I decided to plug in an external hard drive and when doing so my laptop crash dumps, I have tried everything to fix this but no use please help.

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Clarification Request
I did

I went back to frys electronics and told them if they could send it back to dell since I was having these certain problems and the guy just told me go home and do the updates it needs but my laptop does not update even when I download the updates, is their a way I can directly send it to dell?

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Sounds like they don't support you either. Did you call Dell?

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Then back to Dell.

Seeing as the repair failed, it's their problem.

grammar edit.

Post was last edited on October 17, 2015 1:11 PM PDT

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(NT) Sounds like Dell needs to try again.

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