Windows 7 forum



by nenachinita / November 2, 2011 11:23 AM PDT

hi, i have a sony vpccw17fx and since a last week is crashing all the time,everything froze and after 10 min again is working.sometimes i have to unplug it to actually make it work.after that i download any new drives that sony has on the website but still no change.any idea what can it be?

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All Answers

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What did
by MarkFlax Forum moderator / November 2, 2011 10:08 PM PDT
In reply to: crash

your anti-virus and anti-malware scans show?


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by nenachinita / November 2, 2011 11:43 PM PDT
In reply to: What did

im using kapersky and malwarebytes and i have put both of them to scan the laptop but they havent found anything

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Next step
by MarkFlax Forum moderator / November 3, 2011 5:12 AM PDT
In reply to: crash

is the Event Viewer, (Control Panel > Administrative Tools > Event Viewer), to see what happens next time during these 10 minutes under Windows Logs for both Applications and System.

Any errors in the logs at the beginning of this 10 minute period, and during the 10 minutes?


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next step
by nenachinita / November 5, 2011 2:06 AM PDT
In reply to: Next step

well in deed it had a lot of errors but i have no idea what they are.i have print screen it if u want.

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Just a couple of examples
by MarkFlax Forum moderator / November 5, 2011 6:22 AM PDT
In reply to: next step

For now, just a couple of examples.

What we need are;

General message at the top of the event window, eg "The device, \Device\IDE\iaStor0, did not respond within the timeout period"

Then -

Log name: (either Application or System)

Source: (what has caused this event)

Event ID:

Give is a couple of those to see if we can pinpoint anything.


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by nenachinita / November 5, 2011 9:54 AM PDT

event type / event ID / source / Log
error / 1000 / application error / application
>> / 1001 / dhcp-client / microsoft
>> / 6008 / event log / system
>> / 7009 / service control manager/ system
warning / 11 / wininit /system

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More please
by MarkFlax Forum moderator / November 5, 2011 9:08 PM PDT
In reply to: examples
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