HolidayBuyer's Guide

Windows 7 forum

Question

crash

by nenachinita / November 2, 2011 11:23 AM PDT

hi, i have a sony vpccw17fx and since a last week is crashing all the time,everything froze and after 10 min again is working.sometimes i have to unplug it to actually make it work.after that i download any new drives that sony has on the website but still no change.any idea what can it be?

Discussion is locked
You are posting a reply to: crash
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: crash
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
What did
by MarkFlax Forum moderator / November 2, 2011 10:08 PM PDT
In reply to: crash

your anti-virus and anti-malware scans show?

Mark

Collapse -
crash
by nenachinita / November 2, 2011 11:43 PM PDT
In reply to: What did

im using kapersky and malwarebytes and i have put both of them to scan the laptop but they havent found anything

Collapse -
Next step
by MarkFlax Forum moderator / November 3, 2011 5:12 AM PDT
In reply to: crash

is the Event Viewer, (Control Panel > Administrative Tools > Event Viewer), to see what happens next time during these 10 minutes under Windows Logs for both Applications and System.

Any errors in the logs at the beginning of this 10 minute period, and during the 10 minutes?

Mark

Collapse -
next step
by nenachinita / November 5, 2011 2:06 AM PDT
In reply to: Next step

well in deed it had a lot of errors but i have no idea what they are.i have print screen it if u want.

Collapse -
Just a couple of examples
by MarkFlax Forum moderator / November 5, 2011 6:22 AM PDT
In reply to: next step

For now, just a couple of examples.

What we need are;

General message at the top of the event window, eg "The device, \Device\IDE\iaStor0, did not respond within the timeout period"

Then -

Log name: (either Application or System)

Source: (what has caused this event)

Event ID:

Give is a couple of those to see if we can pinpoint anything.

Mark

Collapse -
examples
by nenachinita / November 5, 2011 9:54 AM PDT

event type / event ID / source / Log
error / 1000 / application error / application
>> / 1001 / dhcp-client / microsoft
>> / 6008 / event log / system
>> / 7009 / service control manager/ system
warning / 11 / wininit /system

Collapse -
More please
by MarkFlax Forum moderator / November 5, 2011 9:08 PM PDT
In reply to: examples
Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

The Samsung RF23M8090SG

One of the best French door fridges we've tested

A good-looking fridge with useful features like an auto-filling water pitcher and a temperature-adjustable "FlexZone" drawer. It was a near-flawless performer in our cooling tests.