Hi veronicakaylee,

I apologize for your experience thus far. If you could, please post any transaction numbers you've be given in relation to the phone calls you've had with us, and we'll investigate this issue for you. If you haven't had any prior contact before this, please go to the Facebook support form and fill that out with your contact information. Details can be found on how to do that here: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

HD Tech