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General discussion

CPU keeps going to 100%--any suggestions to remedy?

Feb 14, 2008 7:51AM PST
Question:

Hi, I'm running Windows XP Pro SP2 and I have developed a
problem where by the CPU keeps going to 100% and either
freezes the PC or slows it down to virtually standstill. I
have searched on the net and found that quite a few people
have this problem. I tried some of the fixes suggested, but
they didn't work. I have to reboot the PC and then it?s fine
for awhile. What could possibly be causing this problem? Is
this a problem with the operating system or is it a hardware
problem? I hope you can help with this problem. Cheers!

--Submitted by Anthony K.

Answer voted most helpful by the CNET Community newsletter readers:

CPU Usage Stuck at 100%


There are many things that can cause a computer to show 100% when you display the CPU usage. Spyware, viruses, bad drivers or damaged programs can all lead to this type of problem. In some cases, it can be a known issue with your specific model computer, so you should first check the website for your computer to see if you see anything there regarding this issue. If not, then there are several ways to approach this problem.

1. BACKUP Your Data ? Sorry but I can never say this enough. You should never work on a computer without first backing up any critical data.

2. As mentioned above, check your manufacturer?s website for any known problems with your specific computer model.

3. System Restore ? If the problem just started within the last few days, there is always a fair chance that running a Windows System Restore and setting your computer back a few days may solve your problem. But if you have had the problem for awhile OR you have installed a bunch of programs or updates recently then this may not work at all. System Restore can be found by going to START > ALL PROGRAMS > ACCESSORIES > SYSTEM TOOLS > SYSTEM RESTORE. Note: I would not recommend going back more than a week or so.

4. Virus and Spyware ? I can only assume that you already did this but a computer that is infected with viruses and/or spyware can exhibit this type of behavior. So make sure that your computer is totally clean by running full virus and Spyware scans. You may even want to double check by running one of the many free online virus scans.

5. Identify the Process - See if you can identify a specific process that is using the most CPU percentage. Use Ctrl+Alt+Del to open task manager and click on the processes tab. Scroll down through the list for any process that has the highest CPU percentage. You can try to end that process and see if that helps and then Google the name of the process to help figure out what it is. You may luck out and find the exact program to uninstall or update to fix the problem. But, in most cases it will turn out to be one of the many generic windows processes and may not really give you any real clue as to the exact problem.

6. Disconnect Peripherals ? Shut down your computer and unplug all external devices such as Printers, Scanners and Backup Drives. Leave only your Mouse, Keyboard and Internet Connection plugged in and reboot your computer to see if the problem is still there. If the problem goes away, plug things back in, one at a time until you have isolated the problem device.

7. Shut Down Startup Items ? Use msconfig to Shut down all startup programs and reboot the computer to see if the problem goes away. If it does then go back and methodically turn back ON individual startup items until the problem returns. Once you isolate the offending program, you can Google the name of the file to find out which program it is related to. To use MSCONFIG click on START and then RUN and type msconfig in the run box and then click on OK. Click on the STARTUP tab and you will be presented with a list of items that are going to run automatically every time the computer starts. You can select or deselect any items the you want to start when your computer boots. Now click on OK and reboot your computer. You can go back anytime and run msconfig to turn back on any items that you choose until you find which one is causing your problem.

8. Update all drivers for your computer ? Go to the website for your computer and download and install the latest drivers for your computer. Start with Chipset, Video, and Sound drivers first, followed by network, modem and others.

9. Update Bios ? In some cases the Bios may need updating, but I would stay away from this unless you really know what you are doing, because you can permanently damage your computer if you mess up during this process.

10. Problematic Programs ? There are many programs that have been known to cause this type of problem. For example some earlier versions of Kodak Easy Share software had this problem. Norton and some other antivirus software can become corrupt and cause this issue as well as software and drivers associated with many All-In-One printers. You should suspect any program that calls home for updates as well as file sharing programs like kazza and limewire. Other VOIP software such as Skype can also be a problem. I would suggest uninstalling any programs that you do not need at this moment to help isolate the problem. NOTE: Do not uninstall anything you want that you do have a way to reinstall such as having the original CD?s or downloads.

11. Full Recovery or Reinstallation ? If all else fails then you may have to resort to a full system Recovery or a reinstallation of Windows. This would be a last resort, but can rejuvenate a computer to like new condition and for some problems, may even be less time consuming.

Good Luck and Please keep us posted as to what you find.

Dana
Wayland Computer

http://forums.cnet.com/5208-10149_102-0.html?forumID=7&threadID=284007&messageID=2705924#2705924

Submitted by waytron

If you have any additional suggestions or experience of your own to share with Anthony, please click the reply link and post away. Please be detailed as possible in your answers. Thank you!

Discussion is locked

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Speed up your PC! Great info
Feb 16, 2008 1:18AM PST
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Use Task Manager to see what is eating at your cpu.
Feb 16, 2008 2:02AM PST

I have experienced this problem too, and what I did was to use the task manager (Ctrl+Alt+Del) looking within the processes to see what is abusing your poor cpu. My problem was actually my anti-virus, scanning and constantly checking for updates whenever i turned-on my laptop. I hope this helps trace the source of your problem.

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This fixed mine!
Feb 22, 2008 11:19PM PST

Mine was doing the same thing. After investigating, it seemed to be WINDOWS DEFENDER, an anti spyware program from Microsoft. After removing it from all 3 of my computers, they all run normally again. I hope this will help everyone.

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(NT) Defender becomes corrupted but just needs reinstall
Feb 28, 2008 8:06AM PST
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Processes
Feb 16, 2008 2:30AM PST

I had the same trouble and searched back to an HP Network Devices Support. After I disabled this particular process in MSCONFIG (type the same in the RUN window) I have hardly had any problems. In the processes tab of Windows Task Manager it showed up as an scvhost.exe. When I shut down the one using 90% plus of my cpu it would stop. Did this for a long time until I used procexp to find which program was the problem. That did it.

I also deleted Firefox as I found it used a lot of system resources also.

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task manager - Find Windows XP CPU hogs
Feb 16, 2008 2:58AM PST

Use the task manager program to discover which programs are consuming your system's resources.

To start the task manager, hit the following 3 keys at the same time

CTRL ALT DELETE

to bring up the task manager. Task manager shows a list of running programs, and, most importantly, under the CPU column, it shows how much of the processor's power is being consumed by each task. If most of the processes show 0 or 1 or 2 in the CPU column, we know that they are not resource hogs - seeing 10 or 20 or more in this column pinpoints this program as being a heavy resource user. If you are able to pinpoint a resource hog, then you must decide if you need to have that program running or not. If you decide that the program does not need to be running, then you must determine how it is started and remove that startup item.


My own preference was to disable the file indexing (XP indexes all file locations in order to speed up file searches). To disable:

o click on My Computer
repeat for each disk:
o right click on drive icon
o select properties
o at bottom of window, see "allow indexing ....." uncheck.

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The Driver Might Be The problem
Feb 16, 2008 3:04AM PST

Hi there
I have a GeForce FX 5500 graphic adapter and when i installed its driver i found my PC reaches 100% percent after a while. And when i searched for the problem i found that it installed a file that uses the whole CPU when i work with it after a few minutes. The name of the file is Rscmpt.exe in blow directory:
C:\WINDOWS\system32\Rscmpt.exe
Simply disable this file by a program like tune up utilities or system Mechanic or you can do it with MSCONFIG!!!
I hope it works
Taghi from the night!!!

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Answer for Anthony --CPU keeps going to 100%
Feb 16, 2008 3:04AM PST

Your problem might be as simple as you do not have enough memory or , you just might have too many programs [Such as Virus,Spyware Scans or program updates] running in the background at the same time. This answer might not solve your problem but,it might turn you in the right direction before you start fooling around with your registry.
A.W.

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Loop of death!
Feb 16, 2008 3:21AM PST

Anthony,

This is most certainly a software issue. Whether it is related to device drivers or Windows applications and services is hard to say at this point. Luckily, it is fairly simple to start the diagnosis.

Here is what I would do:

1. Continue to use your computer until the next time it starts to slow down due to the processor being overused.

2. Press CTRL+ALT+DEL on your keyboard to bring up the Windows Task Manager.

3. Go to the "Processes" tab in the Windows Task Manager.

4. Sort the list of processes by "CPU". This is a percentile representation of how much processing power each program or service that is running under Windows is using. A service is a program that runs invisibly in the backgrowund.

5. Determine which program is using all your computing power. It will be at the top of the list with a high percentage if you sort it by descending processor usage.

6. Once you know the name of the program that is hogging your juice, Google around a bit to answer these questions...
6.a. Do other people have the same problem?
6.b. Is this a virus, trojan or spyware program?
6.c. How is it fixed?
6.d. If it cannot be fixed, how is it removed?
6.e. What is the answer to the universe?

---------------------------

In conclusion, there are one or more programs on your computer that are misbehaving and you can mostly likely fix the situation by doing one or more of the following:

A. Applying updates to your software.
B. Modifying your configuration for either Windows or the afflicted program.
C. Removing the afflicted program.

It is not necessarily true that this program is in any way malicious, and I would not be too alarmed at this point. Some further investigation (With the power of Google and CTRL+ALT+DEL) will shed a lot more light on the situation.

Good luck, Anthony.

- Rob

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6E
Feb 22, 2008 1:08PM PST

42

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100% CPU usage
Feb 23, 2008 2:10AM PST

I also had the problem of my system slowing to a crawl and, using the System Processes panel of the Windows Task manager, I found the culprit to be Corel Paint Shop Pro X.
I added 1GB of memory (previously only 512MB) and upgraded to Paint Shop Pro XI. Paint Shop still uses most of the CPU cycles (75-95%), but I can still do other tasks as well with little delay.

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100% usage on CPU
Feb 16, 2008 3:31AM PST

I read your query with interest as I have a similar problem myself. It seems to be very much worse if I dare to try to use media player to watch any files I have saved on my computer. The computer freezes and needs rebooted. This also happens if I try to move files I have recorded on to the computer (video files from an old camcorder recorded through a tv card). I am also running XP pro second edition and the problem seemed to develop mainly after the last media player upgrade so if you decide to roll back to the preious edition and it helps I'd like to know! Happy

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CPU useage at 100%
Feb 23, 2008 12:35AM PST

Problem could be data execution; had a problem with that. Check there and see if Windows is not allowing something to run that needs to. If this just started to happen, check out anything you may have installed recently, including an IP.

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hazellezah - media files 100% usage
Feb 25, 2008 9:37AM PST

There is an old problem with XP and (probably) on Vista too, with media files. In particular videos that have a small corruption in them. Opening the folder that has a file (video) that is corrupted will lock up the computer. The Explorer (the file explorer, not Internet Explorer) tries to capture some meta data on all files and gets stuck on the corrupted videos. The only solution is to delete the corrupted video file (or never navigate to the folder with it).

I have seen this a number of times and have not seen a fix in the past few years. This can be a MPG or AVI or other file that Explorer "recognizes."

Uninstalling media player does NOT help.

You can, in task manager, kill the explorer process and then restart it (you need it as your entire desktop and menu bar, etc are dependent on it), as an alternative to rebooting.

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search for fix
Feb 25, 2008 12:14PM PST

Yep there was a fix for it.
and one solution at the time was to get a player that would ignore these errors.

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Media files
Feb 25, 2008 4:44PM PST

Dear Sanislovf & DADSGETDOWN,

I have been using Microcrud uh, Microsoft since 1986 and have yet to find a program of theirs that is complete or that works. Big example Media file. I use Player 9 everything above is a mess and I'd go lower if I could. It is glitchy, redundant and it looses files even in your backups to another drive along with Outlook Express and Front Page.
I try to replace everything microshot with other usable programs. Gate$ is like a drug dealer that gets you strung out with say CD-RW's that work on the fly what took a few seconds now takes hours and you still end up with "Read Only" files without a $70+ cure from Nero.
Gate$ has never in his life completed a program the reason XP home and Pro run slow is XP stands for Xtra Problems.
Spare me "new and improved" it is bait & switch.
Gate$ wanted to come out with a program that would be mistaken for a common credit card Visa but his lawyers told him; "No, you can't do that Mr. Gate$, you'll have to add a letter like, uh, "t" for "time" & "trouble." Don't even get me started on "packet sniffing" which is entirely Microfunky's monkey.

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means what!
Feb 27, 2008 4:47PM PST

Did you even say anything that referenced anything I said or referd too?.
Lol.
Sounds to me like you're strung out.
I also use programs to replace WMP and such.
But I think we do this for different reasons.
Got a beef with trump too?

I don't like either of them, but still, this doesn't call for that.

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Windows XP Pro - Freezes & Re-Start
Feb 16, 2008 3:40AM PST

I had the same problem. I fixed my problem by running Spyware Doctor Spyware after the start-up. It has been a very useful tool in clearing the system of spware...viruses...rookits.

After Spyware Doctor, I run CCleaner & Reg Cure. Auslogic have a free version of Disc Defragment that have several tools that clean redundant files and System check that correct problems by deleting files and restoring lost files. After the crap has been removed, the speed become incredible.

I learned that when my computer crashes, it is because of a virus or annoying tracking cookies. Running the fore mention programs will solve your problem.


Robaire E.

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Spyware doctor
Feb 16, 2008 3:58AM PST

Thanks a lot Tony. I think you nailed the problem right on.

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Windows XP great but stupid!
Feb 16, 2008 3:59AM PST

I had this same problem and did a lot of research on it, and the fix I found worked 100%!!! What you should do is disable windows automatic updates, and that should fix the problem. I don't know why, but all I know is that it works. For some reason when they are enabled it makes one of your SVCHOST.exe programs run like crazy and take all of the CPU. Before you disable the updates do a ctrl+alt+del and view the processes running to see which one is taking up all of your CPU. If you aren't running any programs then the highest CPU should be by the system idle program. BUT if your problem is the one I described, then the SVCHOST.exe will be the highest and can be fixed by disabling windows automatic updates. THATS IT!! Hope you find your answer!

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Just a guess
Feb 16, 2008 6:32AM PST

Hi
I had the same problem last year I was running zone alarm as a firewall and it was having a problem when I checked the task manager it was running up to 100% and I had to do the same as you full reboot and it was fine until the next time I downloaded zonealarm again reinstalled it and no problem since
what ever your problem is check the task manager it nearly always comes up eeven when you think the pc is frozen just give it a while then at least you will see what process is locking you up
good luck

Richard

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Reg Cleaning Program
Feb 16, 2008 6:34AM PST

I have two computers (1) os XP (2) OS Vista both computers were running slow and I installed a free reg cleaning program "AusLogics Registry Defrag\regdefrag" and it did wonders for speeding up both of my computers. I found it here at C/NET and it was FREE.


AusLogics Registry Defrag\regdefrag

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Microsoft Indexing Service!
Feb 16, 2008 6:49AM PST

The sympton you got maybe because your XP windows has the Indexing Service working.
Try to turn off this service may cure the problem.
To turn off indexing:

1. Open up "My Computer."
2. Right-click on your hard drive (usually "C:") and choose "Properties."
3. Uncheck the box at the bottom that reads "Allow Indexing Service to..."
4. Click OK, and files will be removed from memory. This removal may take a few minutes to complete.

To disable the indexing service:

1. In the "Start" menu, choose "Run."
2. Type "services.msc" and press Enter.
3. Scroll-down to "Indexing Service" and double-click it.
4. If the service status is "Running", then stop it by pressing the "Stop" button.
5. To make sure this service doesn't run again, under "Startup Type:", choose "Disabled."

Have a good day!

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using the task manger
Feb 16, 2008 6:51AM PST

i find that some of the problems when my CPU goes crazy can be helped by opening the task manager and stopping the processes that are using most of my memory. you will have to be careful of which prcesses you end as if you stop processes that are run by SYSTEM, you might mess up the computer up a bit. the problem with doing his is that it an take a while for windows to think about closing the process so you would have to check the processes before your computer starts to freeze

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slowing computer, any kind
Feb 16, 2008 7:00AM PST

Last weeds question can be the same or simular problem I've run into over the years as technical rebuilder.
I use to be that you saved all the information on another drive or disk and wiped the old drive clean, but not so any more.
Nortons offer a program, and still does at a price, that would completely wipe the drive clean.
Today you have to register to be able to use this program,because of national security.
I have heard of a place after you register you can send the harddrive wiped clean, which is registered.
Back to what I was saying, all programs that are not registered as government clean wipe, can not clean deep anough in to the disk to take out all of the information.
Thus, eventually the drive will slow, takes a couple of years, and check it it will not show that it is full of data, because the scrambled data left is not being read by the system. I like to think of this data, as the unknown data, that all harddrive develope, if they are not cleaned deep government clean.
That is how the government keeps all your data, wheather you want it or not.
You see if the government wants to know what I've been doing on my computer for 2-3 yrs, the data, unknown, is still there for the government to read, this is a requirement that the federal government requires of all computer manufactures now!
To solve the problem, without deep government wiping, all you can do is save all information, new hard drive or to disk.
Note! Now "all used harddrives are required, to be wiped, before being resold"!
I hope this helps both last weeks, and this weeks!
One last note!
Life is not far to all equaly, and the government is never wrong!
Sincerely,
petite1945 Software
petite1945@att.net

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Ths will work, I can't stress this enough!
Feb 16, 2008 8:36AM PST

The fastest way to recover from this, and many other problems (if you don't want to open the box). Is to back up your data, and program instillation files(if you don't have the instillation disk's), to a separate hard drive, preferably a USB drive. Then re-install all your software, including every Microsoft's, and software update available. Don't forget the drivers, make a list of them, and down load the newest versions. Then re-store your data to the correct directories (oh yes, make a list of where the data files belong. This will return your computer to it's initial state, and speed. This has worked for me on many occasions. I hope this will help you, as it has helped me.
Regards,
TMV

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try this
Feb 16, 2008 8:35AM PST

my friend ever had this problem..i think this is cause by hardware.you have to try installed a new cooler to your processor to make it more cool..try this out..soe cases are from the processor's fan that is not working properly.glad to help you.bye

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Way out solution.
Feb 16, 2008 9:04AM PST

I am also runnibg XP Pro SP-2 and I have run into that problem. I have tried almost everything I could think of to solve this, but eventually the thing comes to a stand still and won't even boot or if it did I would get errors... The only solution I have found that works every time is to save the stuff I want and reinstall the OS. I have an old Compaq that came with a restore disk that works great. I know it sounds radical but it does work every time (I've done it three or four times in the past 7 years.)

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rfcasella - Way out solution
Feb 16, 2008 9:30AM PST

This is about average for Windows XP. I do a complete re-installation about every 18 months. Don't fell bad, It happens more ofter than Microsoft would like you to believe. That's why there are so many third party utilities, that are meant to fix these problems. I hope this helps.
Regards,
TMV

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For advanced users and the daring
Feb 16, 2008 10:32AM PST