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Question

Couldn't load Plug-in

by Sakhar / September 18, 2016 12:02 PM PDT

All of a sudden I'm receiving the following message when I attempt to download an email link: "Couldn't load plug-in." What does that mean and how can I load the plugin?

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All Answers

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Answer
Phrasing?
by R. Proffitt Forum moderator / September 18, 2016 12:14 PM PDT
In reply to: Couldn't load Plug-in

The link in the email was already downloaded or you would not see it to click on it. So the problem is likely to be elsewhere and not a download issue at all.

Links in emails can be to web pages or other. And a web page could try to load a plugin that you don't have. As no one has your link from the email, no one can look and see what the link is to and what is required to have a successful outcome from clicking on that specific link.

AND NOW LET'S TALK ABOUT LINKS IN EMAILS.
https://www.cnet.com/forums/discussions/unable-to-open-hyperlinks-in-emails-with-outlook-329345/

Post was last edited on September 18, 2016 12:21 PM PDT

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Couldn't load plug-in
by Sakhar / September 19, 2016 7:53 AM PDT
In reply to: Phrasing?

Thanks but I'm still haven't resolve the problem.

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You'll have to describe the problem in more detail.
by R. Proffitt Forum moderator / September 19, 2016 8:28 AM PDT
In reply to: Couldn't load plug-in

My reply was to clarify what it wasn't. Since we know the link downloaded but don't know what this link is to or what the link was going to call up (browser, PDF reader?) then you can see it's a stretch to fix a problem that has not been clarified.

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Answer
Generally they tell you...
by Oldartq / September 18, 2016 4:59 PM PDT
In reply to: Couldn't load Plug-in

what the plugin is/for. We couldn't know what it is. I have encounter that with the flashplayer, but it could be other application as well.

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Couldn't load plug-in
by Sakhar / September 19, 2016 7:54 AM PDT

Thanks. I'll search for programs that may be causing the problem.

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Re: plugin
by Kees_B Forum moderator / September 19, 2016 8:42 AM PDT
In reply to: Couldn't load plug-in

Can you tell the details, such as:
- What is an "email link"? Could be a link to something inside an email you received or a link to an email address (so you can send an e-mail to it).
- What program are you using when you click on that link?
- What exactly does that link link to?

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Couldn't load the Plug-in
by Sakhar / September 19, 2016 12:26 PM PDT
In reply to: Re: plugin

The email I popened had a link that I clicked on. It opened a page with the title of the link. The message "couldn't open plug-in" is below that.
Looks like the link is a video. I use TLC media player for opening videos.
I'm running Win XP and using Outlook Express as my mail provider. The newer operating systems like Win 7 and 8 are not compatible with my needs. Win 7 Live Mail is similar to Outlook Express except it doesn't download all of my contacts of which I have over 700.

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Lots to cover here.
by R. Proffitt Forum moderator / September 19, 2016 12:55 PM PDT

Many XP users found Thunderbird to be the easy path to get their contacts and such over. BONUS! Thunderbird runs on Apple, Microsoft Windows XP and on, Linux and maybe other OSes. I've found a few diehard XP users but they tend to talk about the good old days.

As to the media player, https://www.google.com/search?q=tlc+media+player+-vlc&ie=utf-8&oe=utf-8 does not find that player. So I'm stymied what the next move is.

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Re: plugin
by Kees_B Forum moderator / September 19, 2016 1:15 PM PDT

So it seems it links to a file that your video player - whatever it is - can't play. Doesn't look like a mail problem at all.

Now please post the exact link in your answer, so we can click on it and see what happens if we click it in the browser we use to read your answer, or enter it in our video players. What happens when you click on it in your browser and what is your browser?

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Couldn't load plug-in
by Sakhar / September 19, 2016 4:17 PM PDT
In reply to: Re: plugin

I believe that the problem is associated with the software in my computer running XP since I can open the plug-in on me computer running Win 7 and on my iPad. But I don't know which software is causing.

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Next time follow Kees advice.
by R. Proffitt Forum moderator / September 19, 2016 4:24 PM PDT
In reply to: Couldn't load plug-in

Members and Moderators might open the link and see what plugins are in use. But until this is done, we're guessing badly.

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Or maybe something you don't...
by Oldartq / September 19, 2016 9:51 AM PDT
In reply to: Couldn't load plug-in

use/need, just ignore it.

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