Computer Help forum

Resolved Question

could this be a video card error issue?

I am running an eMachines VISTA OS. I have not been able to open, today, games I'd been playing from a site I frequent. Last night, I had no problems. This morning when I clicked to activate a game, I got a flash of a partial black screen and then it disappeared. I went to the site and searched their 'help' option for a reason why this is happening. They suggested that I need to update my video card drivers. I went to my system's site, and they sought to 'help' me, but were not successful. Later I tried to open a game I'd been playing daily for several months, and got this FATAL ERROR window: "Failed to Initialize DIRECTDRAW: RESULT_SURFACE_FAIL"

Please advise what this refers to.

Thank you.

raduzhok has chosen the best answer to their question. View answer
Discussion is locked
You are posting a reply to: could this be a video card error issue?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: could this be a video card error issue?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer chosen by raduzhok

Collapse -
System issue

In reply to: could this be a video card error issue?

Did you try a simple restore to an earlier time ? If not give that a shot, it may be that something changed in the system and the restore might bring it back to the original state. It is possible it could be video related but since you have normal windows functionality I would first try the restore feature.

Collapse -
DirectX possible solution

In reply to: System issue

I put the error message that I got into a search engine and came up with some info on 'runtime' (DirectX?) files were missing. I went to Microsoft and looked up d/l for DirectX for Vista; found and followed instructions, and did the d/l.
Right after (I did not reboot because I wasn't asked to do so after the DirectX installed), it didn't seem to make a difference, but since I close down my sistem overnight, when I woke up this morning, I tried accessing the games I couldn't yesterday, and they are now working.

I will keep in mind the restore point, however, for next time. It just never occurred to me, especially since it is possible that runtime had been deleted with a folder I was no longer using in My Docs.

Thanks for your response.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Enter to win* a free holiday tech gift!

CNET's giving five lucky winners the gift of their choice valued up to $250!