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Corrupted Operating System?

My Asus X453S has a corrupted OS. Well that's what tech support told me. When I turn it on it just goes to the start up display of asus then back to black screen. How to fix this? Or can I reset it?

Kaisz has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by Kaisz

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Re: corrupt OS

In reply to: Corrupted Operating System?

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Answer
Refresh Win 10.

In reply to: Corrupted Operating System?

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I cannot enter the system.

In reply to: Refresh Win 10.

Start screen saying "Asus, In search of Incredible" then black screen then back to the start screen again

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Re: enter the system

In reply to: I cannot enter the system.

When booting from a DVD or USB-stick you don't enter Windows. If the same happens on that other boot device, it's not a corrupted OS, but bad hardware.
But we believe you, and you believe tech support, so it should work.

Google WINDOWS MEDIA CREATOR to make a bootable USB with standard Windows 10, if Asus says to use that. But maybe they have you use their own bootable media or a recovery partition.

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Update to be posted

In reply to: Re: enter the system

Thank you. Do I need to access boot menu for that?

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Re: accessing boot menu

In reply to: Update to be posted

1. For what?
2. What do you mean with "boot menu"?

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BIOS

In reply to: Re: accessing boot menu

The BIOS menu

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Not really clear.

In reply to: BIOS

But OK, let's see if I can answer your question.

1. There's the BIOS setup to change the standard boot sequence. If that is set to boot from the hard disk first (and not from the optical drive or the USB) you can change it. If it's already set to boot from the optical drive or the USB before the hard disk, there is no need to go into the BIOS setup first.
2. Many BIOS'es (in my MSI motherboard it's F11) have the option to go into a menu to choose the boot device for this boot.. Even if your standard boot device is the hard disk, you can use that to boot from any other bootable device without going into the BIOS setup.

Sorry that this isn't a simple yes or no answer. The only possible one word answers are "maybe" and "depends".

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"Asus, In search of Incredible"

In reply to: I cannot enter the system.

This seem very strange to me. Why would any company put that in. I have no idea what it try to said. Any thought, anyone?

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Answer
paint the screen white

In reply to: Corrupted Operating System?

then you will never see the black screen again. Seriously though, use any boot CD or DVD and set the BIOS or use function button on startup to boot from it. If it boots and you see it on the screen, then your problem is the OS. if you still see nothing, then hardware problem.

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Other medium

In reply to: paint the screen white

Can I use a USB?

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sure, but do you see boot choice?

In reply to: Other medium

Can you access the BIOS screen? Or UEFI screen?

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Yes.

In reply to: sure, but do you see boot choice?

I can enter BIOS

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Sure, if it's a bootable usb device.

In reply to: Other medium

Now you are just using it as a test to isolate where the problem might be.

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Answer
Yup, refresh Windows

In reply to: Corrupted Operating System?

I agreed with the existence comments. I experienced this once and refreshing your Windows will work.

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