I think I see 4 posts so far scattered in posts that are very old. By scattering your posts like this you may have done yourself in and slowed any reply.
I suggest you top post your concerns as well as post the model, details, COUNTRY and how the Facebook chat turned out.
See the top post labeled "Service Issues."
Feel free to post as you see fit but you can help yourself here. Just thought you would like to know.