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Resolved Question

Copper line degradation

by Aug 29, 2018 2:06AM PDT

I am hoping someone can help.. we have limited speeds on our broadband internet, We are changing ISPs due to wifi cutting out and buffering. We have already purchased 2 new routers and a new modem from the ISP to no avail. I I think it may be an issue with the copper lines. Can someone please tell me how/ who to contact to have this fixed if that's possible? I can find very little online...
Thank you

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Sunflowers71 has chosen the best answer to their question. View answer
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Re: copper line
by Forum moderator Aug 29, 2018 2:58AM PDT

Any tech coming from your ISP should be able to measure the signal on the line provided by your phone service provider. But you can contact them yourself also and ask for a measurement. If it's defective indeed, both the measurement and the replacement will be free.

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Answer
Use their test online...
by Sep 4, 2018 10:52AM PDT

Goto their support website. They should have a test of online speed. If not then google for any online speed testing. If it seems to have a result too low, then report your results. Since you have your own router, you're stuck having to replace if found as an issue. Otherwise anytime else is thier problem.

tada -----Willy Happy

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