Did he call it in? It seems odd that it never worked. If it did work, use system restore to when it did.
A friend has a Toshiba Satellite A505 laptop running the 64-bit Windows 7 Home Premium with 4GB of RAM. When he goes to Control Panel, he can select one of the options but when he tries to interact with any of the sub-menus nothing happens. He clicks on things like 'Check for updates' and nothing happens, etc. If just ignores him. Any suggestions would be appreciated. Thanks.

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