Where does the user think they are coming from. Sometimes it's the junk email the users keep opening but today the number 1 infection point is P2P use. Be sure that you are shutting down the means of infections as well as cleaning it up and out of the PC.
I have trojans/virus that I can't seem to get rid of.
They show up in my program list and I can't remove them
by using add/remove programs from the control panel.
They include X-Spruce.exe, Outerinfo and Yazzle. Any suggestions
on how to get rid of these. I have AVG anit-virus, ad-aware and
a firewall. Thanks.