Please click on the link below and follow the procedures to clean things up.. Crashes, such as yours, are more likely caused by software or hardware problems and may not be related to viruses, especially if you're using an antivirus program.. ON the other hand, spyware is extremely prevalent and should be search for.. The link below will help with that:
Cleanup Things To Do
Hope this helps.
originally i had a problem with continous crashing so i got onto dell and after about 16 calls (you can never get back onto the same person with them) i received a new hard drive, found them very helpful but suddenly again it crashed. not with me someone else.i'm waiting for it happen to me (in case it was a once off) before contacting dell again so in the meantime i thought i'd ask here. i have dr spyware/virus. inspiron 6000 xp 1.6 mhz celeron 512 ram 40 gb harddrive. i read i think on this forum before that removal of hard drive doesnt always get rid of virus,do i have a virus,
thanks alot look forward to replies,