Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Contact Upload.com

Nov 1, 2007 4:39PM PDT

Hello,
how can I contact upload.com to get information about the status of my application? I cant find any contact info on th upload.com website.

Regards,
Mirza

Discussion is locked

- Collapse -
Here's the link...
Nov 1, 2007 9:32PM PDT
- Collapse -
:-)
Nov 1, 2007 9:39PM PDT

many many thanks Happy

- Collapse -
Lots of luck getting any response from the support page!
Jan 23, 2009 12:28AM PST

I have sent three messages using the so called support page since I got the email saying my account was up for renewal. I did not want to pay for another year and asked to have my produce deactivated. No response - nothing. My three messages are still sitting there as 'unresolved' but no indication that they have ever been read. Now today I finally got an email from them telling me my account has been renewed and my card has been charged!

I am not happy.

Ref#081231-000117 12/31/08; Ref#090109-000213 1/09/09; Ref#090115-000278 1/15/09

- Collapse -
I've reported this
Jan 23, 2009 1:59AM PST

to our Forum Admin, and he will contact the Upload.com team.

Bear with us, you will get a response soon.

Mark

- Collapse -
Can you email me your information and I'll forward it on...
Jan 23, 2009 2:06AM PST

to the appropriate folks.

Email me at messageboards AT cnet DOT com (remove space and replace 'AT' with @ and 'DOT' with '.' Please title your email subject line with "Upload.com support issues"

Thanks!
-Lee

- Collapse -
(NT) Got your email. I will forward this on. Thanks!
Jan 26, 2009 1:01AM PST
- Collapse -
I can relate!!
Jan 28, 2009 12:00AM PST

I have also sent several emails through the support center at upload.com asking them to deactivate an account that is up for renewal in Jan 2009. My first email was sent on Dec 19, 2008. I am yet to receive a response, and now I have been charged for another year. Not happy.

I tried leaving a messsage at the Cnet headquarters phone messaging number (listed on the main Cnet site) hoping someone will help, but nothing.

Tickets numbers: #081219-000181, #090114-000356, 090121-000300

- Collapse -
Send an email
Jan 28, 2009 1:35AM PST
- Collapse -
(NT) Thanks Mark. I will send my info over to Lee
Jan 28, 2009 11:31PM PST
- Collapse -
I hope everyone is OK!
Jan 28, 2009 1:47AM PST

The forum admin was kind enough to forward my info. Still nothing from upload.com 'support' though.

I sure hope nothing bad has happend to those folks! Maybe someone should run over and make sure they are alright.

You can always try a charge back through the card company, but that shouldn't be necessary.

- Collapse -
have you heard back from support
Feb 13, 2009 11:39AM PST

I also sent several messages to support over the past couple of month, but have not heard anything back. Have you had any luck? Just wondering if I would bother forward my support issue to the board admin as well. Thanks.

- Collapse -
I would
Feb 13, 2009 7:35PM PST

Yes I suggest you also contact Lee, the Forum Administrator, with full details. Then he can ensure that the Upload.com team receive it.

Good luck.

Mark

- Collapse -
Does upload.com not care?
Jan 3, 2011 2:27AM PST

Why would they have years and years of this seemingly understaffed problem? I sit here amazed that so many people are having the same problem.. and for years it goes on with no improvement?

- Collapse -
Just wondering.
Jan 3, 2011 2:30AM PST

Posting to a 2009 discussion doesn't help much either.

Let's lock this old discussion and let it drop back in time.
Bob