Dennnis, the NCOA protection plan is a scam! I need help to replace a lost handset and can't seem to find anyone to help. I have written to customer service at Wirefly, complaining that NCOA is not responsive. I just received a replacement handset after a month of attempts from some outfit in Michigan with no paperwork, sim card, etc. I need help. When Wirefly sells the protection plan via their site I expect help from Wirefly since NCOA simply doesn't even pick up their phones. Can you please contact me? firstname.lastname@example.org and I will provide you all the details of the order, claim to NCOA, etc. I also need my rebate for the handset, a Rzr for Cingular. Thanks.