Samsung forum



by aboro1 / September 1, 2012 10:00 PM PDT

I have a Samsung HTC-6900W blu-ray. It came pre-loaded with Netflix. I discovered that when Netflix is launched, the screen shows "Instant Queue" only. The screen does not show "new release", "recently watched" or any other feature including the "search" feature. This is not the case with respect to the Netflix that came pre-loaded in my Sony blu-ray, That one has the full menu of netflix features as does my Samsung BD-D5700 blue ray!!!!!

Obviously, a Netflix that does not allow me to do a search for titles or to view new releases etc is essentially useless.

Netlix says that Samsung, not Netflix, is responsible for deciding what features, if any, are included in a Netflix app that it pre-loads into a blu-ray.

Samsung says that when the 6900 was being assembled, its assemblers -- for some sick and demented reason -- decided to install only limited features into the pre-loaded Netflix app!!!! Samsung tech suggested that I try to download the netflix app using its smart hub - - but that did not work. I keep getting the same limited version of Netflix that came with the 6900 when I bought it.

The Samsung literature that came with the 6900 says that it has Netflix pre-laaded. The literature does NOT tell the consumer that the Netflix it pre-loads has only limited features. For example, the literature does not say that you cannot perform a "search for titles" when viewing Netflix on the 6900.That is consumer fraud by Samsung.

Samsung tech told me that if i want to view and use other Netflix features, like perform a search for titles, I need to do that with a laptop. In effect, Samsung is telling me that i need another device, in addition to the 6900 to make Netflix do what it is supposed to do.

The Netflix tech supervisor told me that in effect Netflix has allowed Samsung to include a 'limited" version of Netflix as a pre-loaded app. Nowhere does its ligterature tell the consumer that its Netflix app contains divverent feeatures. For example, its literature does NOT say that a consumer cannot perform a "search for titles" on its app, depending on the verion of the app being installed.

Samsung and netflix's failure to tell the consumer that the Netflix being pre-loaded onto the 6900 is not a typical Netlix in that it will not have all the features and menus one would expect to see when launching the Netflix from another device amounts to consumer fraud and deception. i would not have purchased the 6900 had I known that Samsung has misrepresented having Netflix .

netflix is also guilty of consumer fraud and deception because it essentially agreed to allow Samsung to install Netflix with limited features.

What is bizarre about the whole thing is that some nut cake in Samsung decided for some strange reason to include a Netflix as a pre-load that contains limited features.

Discussion is locked
You are posting a reply to: CONSUMER FRAUD: SAMSUNG/NETFLIX
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: CONSUMER FRAUD: SAMSUNG/NETFLIX
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?