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General discussion

Connectivity issue...

by Menicus Aug 30, 2004 8:47AM PDT

Parents computer. Don't have all the stats but its an Athlon 1800, Soyo Motherboard, XP Pro, not sure of other specifics. Hooked it up to a router so they can have theirs running on the internet at the same time my brother's is (which is why Cox doesn't want to help us). Brother's computer has no issues with the Internet. Parent's computer will lose connectivity (recent problem, they've been up and running in this configuration for about a year now) and will connect when you reboot it. Tried different ports on two different routers, so it looks like the routers and the internet are fine. Tried mutliple cables with same problem. Don't think it's the cables. Tried multiple NIC cards, same problem. Loaded AVG and Ad-Aware (since they didn't have either Silly) and completely cleaned up their PC. Ran all XP updates (including SP2). Same problem. Tried NICs in two different slots to make sure I didn't have a bad slot on the motherboard. No viruses, no spyware, no known hardware issues. Anyone have any idea what I might be missing? Thanks.

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5 Posts
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Re: Connectivity issue...
by frankzxcv Aug 30, 2004 12:26PM PDT

whenever I change connection hardware I need to reboot the modem so it can recognize the new connection from the computer. perhaps the modem is confused if it is trying to talk to 2 different connections? just a guess. did you reboot the modem? - fj

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Re: Connectivity issue...
by razorblade215 Aug 30, 2004 12:37PM PDT

Does this mean you lose the ability to double-click on internet explorer and surf, or do u lose connectivity altogether? Dialup or DSL?

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Re: Connectivity issue...
by Menicus Aug 30, 2004 1:25PM PDT

A) (Answer to a previous question) I have rebooted the modem and this has never been an issue in the past. Just started happening recently.

B) (Answer to this question) It is a Cable modem connection. Cable into the modem, modem into the router, router into the two computers.

The computer (in question) does not lock up, you just lose the ability to surf the internet or check e-mail (in either Outlook Express, or Outlook) and you can't ping anything either, unless you reboot. The second computer on this router does not have any problems at all and they had both been running trouble free for about a year in this configuration. As I mentioned earlier, I have replaced every piece of "network" equipment between the modem and the motherboard (NIC, cable, router) and none of them seem to be fixing the problem. The computer is virus and spyware free. It is a completely up-to-date (hyphenated?) Windows XP Pro computer. You must send help quickly. My mom is trying to talk my dad into a Mac. Happy

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Re: Connectivity issue...
by Cursorcowboy Aug 30, 2004 8:52PM PDT
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Re: Connectivity issue...
by Kees Bakker Aug 30, 2004 11:15PM PDT

Check the TCP/IP settings both when still connected and when connection has been lost. Compare with other computer.
See http://www.practicallynetworked.com/sharing/troubleshoot/ for details and suggested ways of testing.

Hope this helps, and let us know. It's an interesting problem.

Kees

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